Function Lead, Fulfillment Center (Second Shift)
- Resolves and/or provides technical advice on complex or critical issues that have been escalated from Senior level roles. Serves as a resource for all representatives. Seeks guidance from Group Supervisor for the most complex and critical issues, questions, or problems.
- Supervises daily activates of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards. Reports any necessary issues or concerns to Group Supervisor.
- Plans, prioritizes, organizes, and completes work to meet established objectives.
- Monitors trends and notifies Group Supervisor of recurring or high priority issues.
- Maintains records of customer and/or client interactions, records details, complaints, comments, and action taken. Responds to escalated inquiries or to notify them of investigation results and planned adjustments.
- Continues to look for ways to improve current processes with enhancements and ideas.
- Monitors team member performance by observing employee demeanor, technical accuracy, and conformity to company policies. Improves performance of the department by building team morale, motivating team members, and using constructive coaching.
- Identifies areas where additional development is needed and makes recommendations on how to achieve necessary results.
- Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).
Founded in 1901, Walgreens ( proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications
- High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment.
- Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
- Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).
- Bi-lingual in English and Spanish.
- Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified.
- Process improvement, Lean or Six Sigma experience in a logistics setting.
- Experience in a facility that utilizes pharmacy dispensing technology
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
- Experience building and maintaining relationships within a team.
Salary Range: $23.5 - $31.35 / Hourly
Recommended Jobs
Overnight Custodian
Job Summary The Overnight Custodian will be responsible for the overall cleanliness of all areas of the facility to ensure a positive member experience. Essential Duties and Responsibilit…
Parts Department and Ride Experience Specialist Mansfield, Ohio
Salary Range: $15-$20 plus commission Job post summary Date posted: June 25, 2025 Pay: $14.00 – $20.00 per hour Job description: Ride Experience Specialist – Parts & Accessories Location: Mansfiel…
PRN Dietician
At Cherish-Hospice, care always matters. We are focused on how we treat employees, how we work with compliance, and ensuring that we’re transferring the patients from "curing to caring". Cherish-H…
Respiratory Therapist
Breathe Life into Your Career. We're hiring a FT Respiratory Therapist at Embassy of Lebanon! Are you an RT with a passion for improving the lives of seniors? As a Respiratory Therapist (RT) you …
Assistant Project Manager
OVERVIEW We are currently seeking an Assistant Project Manager for our Great Lakes Water Division in the Midwest. Does the idea of working on interesting and complex projects bring you jo…
Customer Service Representative Second Shift
Job Summary Full or Part time available. Shift is typically 2pm to 10pm. Essential Duties and Responsibilities Greet members, prospective members and guests by providing exceptional customer…
Software Engineers - Full Stack
Overview Shift4 (NYSE: FOUR)is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of …
Customer Experience Chatroom Operator
About The Role Customer Experience Chatroom Operator (Full-Time) (Remote) Drips is seeking dedicated and detail-oriented individuals to join our remote team as a Customer Experience Chatroom Ope…
Car Wash Attendant
We are looking for Car Wash Attendants who take pride in their work and drive customer satisfaction. If this is, you and you’re ready for your next destination then you have cruised to the right spot…
Grinder (Entry Level)
Production Team Member – Night Shift | Plastics/Warehouse | Shift Differential Join our growing team on night shift and earn a shift differential ! Sort, weigh, and box sheets Load materia…