Service Coordinator

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Coordinate, plan and manage services for the Western Reserve Navigator program in order to provide seamless coverage of all patient health care needs.

WHY US?

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP .

We have a passion for purpose driven work! Do you?

JOIN OUR FAMILY!

WHAT YOU WILL DO:

• Serve as point of contact for Western Reserve Navigator to coordinate services while providing direct, professional and knowledgeable interactions to patients, physicians, and referral sources.
• Screen calls to determine medical and psychosocial needs and ensure calls are appropriately triaged.
• Facilitate referrals to hospice level of care when necessary.
• Coordination of care within agency, between transdisciplinary team members and with external partners.
• Educate allied health providers and referral sources on program components and available support services.
• Oversee operational workflow by scheduling all staff to support efficiency, productivity and patient satisfaction.
• Monitor and maintain referral practice and procedures in order to ensure timely response to request for services.
• Provide support for management to direct operations and assist in the development and implementation of practices and procedures.
• Obtain, compile and maintain medical files on each admission. Ensure proper daily documentation in EMR and maintain hard copy of required documents.
• Generate, maintain and submit weekly, monthly, quarterly and annual reports to supervisor and clinical staff.
• Coordinate admissions and discharges. • Investigate and manage service failures and provide service recovery and escalate issues as needed.
• Verify payor source or refer to Patient Financial Advocate to optimize reimbursement for services.
• Manage and maintain medical equipment for clinical staff.
• Communicate after-hours activity with appropriate Western Reserve Navigator staff to enhance continuity of care.
• Prepare materials for team and staff meetings and provide meaningful input.
• Facilitate Western Reserve Navigator program correspondence, surveys and mailings.
• Assist with various administrative duties as assigned.

SUCCESS CAPABILITIES:

• High school diploma; associates degree preferred
• Minimum three years’ experience, preferably in a healthcare environment
• Proficient in Microsoft Word, Excel, Power Point, Access and Outlook
• Ability to use critical thinking skills when making decisions
• Must be able to demonstrate effective service excellence skills according to agency standards
• Strong communication skills • Ability to multitask and work in a fast-paced environment
• Must be self-motivated and work well independently and with others

DETAILS:

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance
• Non-exempt role
• Technology Package
• Protocols in place for wellbeing during COVID-19

NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons. Also, this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Careers at Reserve Care

17876 St. Clair Ave.

Cleveland, OH 44114

216.383.2222 or [email protected]

Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.