Financial Counselor
Job Description
Job Description
Hours of Job
- FT - 8 a.m. to 4:30 p.m. Monday - Friday
- No weekends or holidays required
- Provide financial counseling and/or financial screening and education to the patient by way of phone calls and office and floor visits.
- Reach out to uninsured and underinsured patients early in the process to screen for Charity Care and Medicaid eligibility.
- Oversee & lead the HCAP and Financial Assistance Program according to 501R regulations and The Ohio Department of Job and Family Services rules and regulations. Review processes and policies annually.
- Establish and monitor all payment plan workflows to ensure effectiveness and consistency. Oversee payment plans to ensure they are established according to current hospital policy.
- Report trends to Patient Accounts Manager and Director of Reimbursement.
- Oversee Self Pay Discount and Prompt Pay Discount policies. Ensure discounts are applied to accounts as requested.
- Prepare statistical reports as requested by management.
- In conjunction with Registration staff, educate patients on their liability, benefits, and set expectation for payment.
- Lead the price estimation process and assist in product maintenance.
- Maximize pre-service collections, especially on high dollar elective surgeries and procedures.
- Advanced computer skills required.
- Knowledge of HCAP/Financial Assistance Programs, Medicaid application process, and Health Insurance Exchange desired.
- Ability to interpret insurance benefits and effectively communicate this information topatients and families.
- Associate degree in business or related field required.
- Ability to become a Certified Application Counselor (CAC).
- Previous financial counseling and/or patient financial assistance experience.
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