Dynamics CRM Functional Analyst
- Collaborate with business stakeholders to gather and analyze requirements for the Dynamics 365 CRM solution customization.
- Translate business needs into functional specifications, wireframes, and project plans for solution configuration and development. System Configuration and Customization:
- Configure and customize Dynamics 365 CRM systems based on business requirements.
- Implement and maintain workflow rules, validation rules, and user roles to optimize system performance.
- Work with technical teams to integrate Dynamics 365 CRM systems with other enterprise applications.
- Ensure seamless data flow between Dynamics 365 CRM and other business systems.
- Oversee data migration, data cleansing, and data quality initiatives within the Dynamics 365 CRM system.
- Implement and maintain data governance policies to ensure data accuracy and consistency.
- Develop and deliver user training programs for Dynamics 365 CRM system end-users.
- Provide ongoing support to users, addressing issues, and ensuring effective system utilization.
- Create and maintain comprehensive documentation of system configurations, customizations, and integrations.
- Document business processes related to Dynamics 365 CRM system usage.
- Plan and execute testing activities, including unit testing, integration testing, and user acceptance testing.
- Collaborate with quality assurance teams to ensure system reliability and performance.
- Stay informed about Dynamics 365 CRM industry trends and best practices.
- Propose and implement enhancements to improve the efficiency and effectiveness of Dynamics 365 CRM systems.
- Proven experience as a Dynamics 365 CRM Functional Analyst or in a similar role.
- In-depth knowledge of CRM systems (Microsoft Dynamics preferred) and Customer Portals.
- Knowledge of Report systems (Microsoft Power BI and Power Pages preferred).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work effectively in a cross-functional team environment.
- Experience with agile methodologies preferred
- Knowledge of data analytics and reporting within CRM systems
- Familiarity with industry-specific CRM requirements (e.g., sales, marketing, customer service) is preferred.
- Bachelor's degree in a related field (Computer science, Information Technology or business) or Equivalent combination of experience and education.
- Type of position - Full-time
- Hours a week: 40 hours
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