Internet tech support specialist

Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies.

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About the Role:

Kinetic is seeking entry level Specialists for Tier I Repair. Our Specialists will assist Kinetic broadband internet customers with troubleshooting and incident creation to resolve customer trouble. In this position the specialists will be expected to support and resolve customer's issues, create/update trouble tickets, and work between multiple systems. Ideal candidates will possess excellent customer service skills and the willingness to be trained and develop key technical skills. * *_This position can be filled remotely in the state of Ohio. _**

What You'll Do:

• Answer inbound calls from customers, internal or external, regarding trouble repair for Uniti product and services

• Utilize and navigate in multiple systems to verify customer services to perform trouble isolation and repair of service

• Provide excellent customer service and professionalism to a wide range of customers

• Accept and implement coaching and feedback in order to achieve individual or team performance objectives

• Recommend products that enhance or resolve a customer's issue

• Perform other duties as deemed necessary by management to support our customer

Do You Have?

• General knowledge of the telecommunication products and service offerings

• Excellent customer service and interpersonal skills

• Technical aptitude for performing technical tasks to resolve customer issues

• Ability to work in a high intensity, stressful environment

• Ability to work alone or as a member of a team

Even Better:

• Good telephone communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Ability to resolve customers' complaints with a focus on quality

• Technical experience in troubleshooting internet issues

• PC skills (Windows), 10-key and keyboarding skills

Additional Details:

• This is a virtual/work from home position. Uniti requires employees working virtually to maintain a distraction-free workspace with sufficient high speed internet access of 25 MBPS or higher.

• This team will be staffed to work during the timeframe from 7:00 am - 8:00 pm ET Monday - Friday. Therefore, candidates must be able to work during these hours. This timeframe is subject to change in the future based on the needs of the business.

Minimum Requirements:

Associate's Degree in a technical discipline and 2-3 years technical/telephony experience with 2+ years directly related to the job; or 5+ years of directly related telephony experience or an equivalent combination of education and/or directly related telephony experience required.

Physical Tasks - Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance : Computer, Printer, Telephone, Basic Office Supplies

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Our Benefits:

• Medical, Dental, Vision Insurance Plans

• 401K Plan

• Health & Flexible Savings Account

• Life and AD&D, Spousal Life, Child Life Insurance Plans

• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.

Job Details

Job Family Customer Service

Job Function Customer Contact

Pay Type Hourly