Hiring Now! Order Processor/Order Processing Specialist

Job Description

Job Description

Russell Tobin is seeking an Order Administration Support Specialist for our client—an industry-leading American software, hardware, and services technology company .

In this role, you’ll be a key contributor in the quote-to-cash process, ensuring customer orders are processed accurately and efficiently while maintaining compliance and exceptional customer satisfaction. You will collaborate closely with cross-functional teams in sales, logistics, finance, and customer service to ensure seamless order execution and fulfillment.

Order Administration Support

Location: Dayton OH (Onsite)

⏳ Duration: 6 Months Contract

Pay Rate: $24.00 – $25.00/hour

Key Responsibilities

• Advanced Order Processing: Accurately process customer orders received through multiple channels including email, phone, and online portals.
• Sales Quote Support: Assist sales teams with advanced-level quotes, ensuring pricing accuracy and proper conversion of quotes to orders.
• Order Tracking & Communication: Monitor order statuses and proactively communicate updates or delays to customers and internal teams.
• Customer Support: Handle customer inquiries regarding order status, software provisioning, shipment, and product availability.
• Inventory Coordination: Collaborate with global distribution and inventory teams to manage product availability and address shortages.
• Documentation & Quality Control: Maintain up-to-date order documentation and verify pricing, part numbers, and delivery details.
• Cross-Functional Collaboration: Partner with compliance, logistics, revenue, and finance teams to resolve order-related issues and improve processes.
• Compliance & Quality Assurance: Ensure adherence to company policies, trade regulations, and data privacy standards.
• Troubleshooting: Identify and resolve complex order issues, escalating as necessary.
• Shipping/Export Support: Assist with shipping, import/export, and related documentation when required.

Qualifications

• Education: High school diploma required; Bachelor’s degree in Business Administration, Supply Chain, or related field preferred.
• Experience: 2–5 years of experience in order administration, sales operations, or customer support roles.

Technical Skills:

• Experience with top-tier ERP systems and Salesforce CRM preferred.
• Proficiency with Google Workspace (Gmail, Sheets, Docs) and Microsoft Office Suite .
• Soft Skills:
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Proven problem-solving and multitasking abilities in a fast-paced environment.

Additional Pluses:

• Global Tax/VAT or export compliance experience.
• Multi-lingual skills for global coordination.

Why Join

This is a great opportunity to contribute to a globally recognized technology company while building your expertise in sales operations, ERP systems, and order management . You’ll work in a collaborative, fast-paced environment that values precision, teamwork, and continuous improvement.

Interested?

Apply now or reach out to a Russell Tobin recruiter to learn more about this exciting opportunity!

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”