Dispatch Coordinator NEMT

Summary/Objective:

The Dispatch Coordinator position within MedaCare Transportation Inc. serves as the liaison between dispatch and Russian speaking drivers. The Dispatch Coordinator serves a critical role in the success of MedaCare’s service.

JOB DESCRIPTION QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: High school diploma or general education degree (GED) required.
• Language Skills: Ability to interact clearly and effectively, in both written and oral communication, with agencies and clients.
• Mathematical Skills: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Computer Skills: To perform this job successfully, an individual should be proficient in personal computer skills, including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc. This role requires an average knowledge of Microsoft Office.

Competencies and Skills:

• Work Quality –Refers to the effort that consistently achieves desired outcomes with a minimum of avoidable errors and problems. Maintains organization and cleanliness of all vehicles and the immediate work area.
• Attendance – Refers to the consistency that an employee shows in turning up for work and completing their normal work hours.
• Communication – Refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom, and when.
• Strong focus on attention to detail.
• Driven, enthusiastic, and highly motivated.
• Strong communication skills.
• Speed and accuracy on data entry items
• Ability to work in a team environment.
• Ability to prioritize, multitask, and manage time effectively.
• Must be willing to learn new skills and technology.
• Must be able to work unsupervised.
• Must have good interpersonal skills for dealing with staff, partner agencies, and customers.
• Customer service skills.
• Strong project management skills.

Duties:

• Responsible for daily communication with drivers, dispatch, partner agencies, and the call center.
• Ensure school trip information is updated as required by the schools or agencies in which we provide services. Ex. Mt Healthy, DPCR, Norwood, Assured Transportation, ACCEL, etc.
• Identify pattern No Shows and notify the proper school or agency that scheduled the services.
• Communicate with customers to reduce no-shows.
• Retrieving information on customers and solving any problems from a logistics standpoint.
• Enter vehicle work orders into Fleetio.
• Running reports as required.
• Work with Dispatch to schedule vehicle maintenance services.
• May need to take calls when short-staffed.
• Other duties as assigned.

Education and Experience:

• High School Degree or similar Degree level required.
• Have two years of experience in customer service.
• Possess basic computer literacy, Word, and Excel.
• Be knowledgeable of scanners, fax, and photocopy machines.
• Valid Driver's license with a good driving record

Other Information:

• Full-time position
• 40-hour work week (Monday – Friday)
• Year-round work

Work Location:

• 10490 Taconic Terrace, Cincinnati, OH 45215

Work Remotely:

• No

MedaCare Transportation Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally. MedaCare considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.