Experienced Residential HVAC Technician

HVAC Technician Lead

Logan A/C & Heat Services

Cincinnati, OH

With both your hourly pay and commissions, your total yearly income can range from $63,000 to $140,000.

Responsibilities:

• Technician Development & Mentoring : Regularly monitor and support technician progress, offering coaching on customer service and revenue generation.
• Team Support : Weekly check-ins with each technician and collaboration with the Service Manager and Service Sales Leader in strategy meetings every Thursday.
• Training Leadership : Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members.
• Team Culture and Retention : Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect.
• Leadership Meetings : Attend monthly service leadership meetings to discuss performance and strategic initiatives.
• Technical & Customer Support : Provide an additional line of support for customer issues and technical questions.
• Service Technician Duties : Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales.
• After-Hours Commitment : Be part of the on-call rotation for after-hours support.

Growth Expectations:

• Develop as a team motivator and effective leader.
• Refine time management and productivity strategies.
• Establish structured processes for different service call types.
• Build technical proficiency in all products Logan Services offers.
• Serve as a mentor for less experienced technicians.

Competencies:

• Adaptability : Flexibility to adjust to new challenges and provide support where needed.
• Initiative : Resourcefulness to take action independently.
• Effective Communication : Clearly convey necessary information to teammates, customers, and leadership.
• Customer Focus : Dedication to exceeding customer expectations and fostering positive interactions.
• Leadership : Strong ability to inspire and guide team members toward shared goals.
• Positive Attitude : Consistently demonstrates a collaborative, can-do approach.

Experience & Qualifications:

• Experience : 3+ years in residential HVAC service.
• Track Record : Proven success in service dollar and sales generation.
• Technical Aptitude : Advanced understanding of HVAC systems and principles.
• Certifications : EPA certification required.
• Communication Skills : Strong written, verbal, and interpersonal skills.

Physical Requirements:

• Ability to stand, walk, bend, crouch, and drive for extended periods.
• Must be able to work in varying environmental conditions and safely handle hazardous materials.

Why Choose Logan Services?

• Work for a highly reputable company with a long history of excellence in the HVAC industry.
• Rest assured, our company is free from the influence of private equity, so you'll be joining a team that values its employees and their contribution.
• Voted best place to work in Dayton, with a supportive, family-oriented work environment.
• Opportunities for career advancement.
• Competitive salary and benefits package.

Work Environment: Exposure to extreme weather, including snow, rain, and heat. Safety measures and equipment will be provided.

Our PARTE Values:

• P – People First – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do.
• A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.
• R – Radical Ownership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution.
• T – Teamwork – We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more- delivering the best for our customers, our company, and each other.
• E – Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way.

Join us to make a difference in our Service Team by leading with purpose and fostering a culture that values teamwork, development, and exceptional customer service!

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