Customer Service Assistant 2 - Intermittent (Multiple Positions)

Ohio Department of Medicaid
Columbus, OH
What You Will Do At ODM

Office: Chief of Staff

Classification: Customer Service Assistant 2 (Multiple Positions)

Job Overview

The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:

  • Handling calls and tickets, processing inquiries from providers, and giving answers and information
  • Directing callers to appropriate helpdesk
  • Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed
  • Supporting providers with log in authentication
  • Using a computer to manage data, verify information, log calls, and create reports and correspondence

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

  • Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Technical Skills: Data Entry

Professional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication

Organization

Medicaid

Agency Contact Name and Information

[email protected]

Unposting Date

Mar 8, 2026, 11:59:00 PM

Work Location

Lazarus 4

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$22.96/hour

Schedule

Part-time

Work Hours

8:00 am - 5:00 pm

Classified Indicator

Unclassified

Union

OCSEA

Primary Job Skill

Customer Service

Technical Skills

Data Entry

Professional Skills

Customer Focus, Listening, Problem Solving, Verbal Communication, Written Communication

Agency Overview

THIS POSITION IS INTERMITTENT & IS NOT TO EXCEED 1,000 HOURS IN A STATE FISCAL YEAR.

About Us

Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help.

Responsibilities

Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by:

  • Delivering a personalized care experience to more than three million people served.
  • Improving care for children and adults with complex behavioral health needs.
  • Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
  • Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
  • Ensuring financial transparency and operational accountability across all Medicaid programs and services.
Posted 2026-02-27

Recommended Jobs

Truck Driver Class A Semi Local 1720 per week Dedicated Route EEO

Vision Truck Line
Tipp City, OH

Job Description Vision Truck Line an Equal Employment Opportunity employer (EEO) Compensation: $1615 ~ $1730 per week Notes: Coverage Area : Drivers on this semi-local job will operate i…

View Details
Posted 2026-02-15

Health Coach

AndHealth
Columbus, OH

Health Coach Full Time - Exempt Columbus, OH AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making wo…

View Details
Posted 2026-02-20

Financial Project Coordinator

IC Automation
Solon, OH

Role Overview The Financial Project Coordinator is a key role at IC Automation, combining financial oversight with project execution support. This position ensures that the company operates with s…

View Details
Posted 2026-01-01

Construction Engineer

U.S. Army
Lancaster, OH

Construction Engineer – U.S. Army (Entry-Level, No Experience Needed) Full-time | Part-time | Paid Training | U.S. Citizenship or Green Card Required The U.S. Army is hiring Construction Engi…

View Details
Posted 2026-01-06

Project Architect

Harrison Consulting Solutions
Columbus, OH

Engineering firm is seeking a Senior Project Architect  for their Columbus, Ohio office! Responsibilities: Lead/mentor junior staff Serve as technical lead on projects Technical und…

View Details
Posted 2026-02-20

Wireless Retail Sales Associate - W3300

OSL Retail Services Inc
Wapakoneta, OH

Overview: Ready to unlock unlimited earning potential? Competitive base pay and a lucrative uncapped commission structure, potentially totaling up to $40K- $50K per year and more based on perform…

View Details
Posted 2026-02-18

Quality Controller

Indian Creek Fabricators & Machining
Tipp City, OH

Join a leading manufacturing team committed to delivering exceptional products through rigorous quality standards. As a Quality Controller, you will play a vital role in ensuring that every product m…

View Details
Posted 2026-01-19

PM&R - Medical Director - Inpatient Rehab

Healthwaze
Cleveland, OH

(Physician/MD qualifications required) Physical Medicine and Rehabilitation - We are seeking a Physiatry (PM&R) physician with inpatient rehabilitation experience to serve as Medical Director for our …

View Details
Posted 2026-02-05

Barn Hand

Hathaway Hill
Lebanon, OH

Barn Hand – Earn While You Work + Reliability Rewards! Location: Hathaway Hill, Lebanon, Ohio Pay: $13 per hour + Reward Tier Eligibility About the Role: We are looking for a hardworking, hor…

View Details
Posted 2026-01-19

First grader in search of a sitter near the Ohio State University

Wyndy
Columbus, OH

Pay: $18 - $27 per hour Start Date: After Interview Location: Columbus, OH Job Description Sitter needed for first grader near the Ohio State University. Must be reliable, caring, and a…

View Details
Posted 2026-02-13