Customer Service Assistant 2 - Intermittent (Multiple Positions)
- Handling calls and tickets, processing inquiries from providers, and giving answers and information
- Directing callers to appropriate helpdesk
- Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed
- Supporting providers with log in authentication
- Using a computer to manage data, verify information, log calls, and create reports and correspondence
- Or equivalent of Minimum Qualifications for Employment noted above.
- Delivering a personalized care experience to more than three million people served.
- Improving care for children and adults with complex behavioral health needs.
- Working collectively with our partners and providers to measurably strengthen wellness and health outcomes.
- Streamlining administrative burdens so doctors and healthcare providers have more time for patient care.
- Ensuring financial transparency and operational accountability across all Medicaid programs and services.
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