Health Coach

Health Coach
Full Time - Exempt
Columbus, OH

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers and independent specialists to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for a health coach who can play a key role in helping our patients reverse their chronic disease. In this role, you will utilize your specialized education in diet and nutrition to help guide and coach patients through aspects of their journey with AndHealth to achieve health outcomes. You will work with our Physicians, Nurse Practitioners, and Patient Success in providing a personal care plan for the patients. Ideally looking for someone with a Registered dietitian or Certified Nutrition Specialist background.

Key Deliverables:

• Patients under your care report excellent patient satisfaction.
• Patients under your care show improvement in clinical outcomes and wearable data metrics.
• Maintain accurate and up-to-date documentation of all coaching encounters.
• Maintain standards for care delivery such as timeliness, appropriateness, and quality of patient communications.
• Complete all training requirements, including ongoing professional education.
• Consistently adhere to Health Coaching Key Performance Indicators.

What you’ll do in the role:

• Utilize evidenced-based health coaching interventions to improve patient engagement and outcomes.
• Guide patient through the healthcare provider created treatment plan, and partner with providers to provide safe, effective coaching and care to patients.
• Collaborate with the Care Team to develop integrated treatment plans, and partner with medical providers to provide safe, effective treatment and coaching to patients.
• Provide AndHealth integrated health coaching treatment approaches to a full patient panel, including strategies to target sleep, stress, nutrition, movement, and medication adherence. This is done under the guidance of care plans designed by medical practitioners.
• Provide behavior change coaching and care to a full patient panel, using stages of change.
• Collect, interpret, and track patient-reported outcomes and wearable data, and use this data to inform individualized treatment plans, in collaboration with the patient’s medical provider.
• Support patients with personalized, medically necessary, and informed nutrition plans under the direction of a registered dietician to achieve less severity and frequency of migraine attacks and/or autoimmune flares.
• Conduct virtual, synchronous treatment sessions with patients, to evaluate progress and adapt interventions to the patient’s needs.
• Engage patients in asynchronous and individualized coaching as needed using technology platforms.
• Follow clinical workflows and processes using an EHR and other key tools to effectively document patient outreach and progress.
• Actively contribute to process improvements by providing regular continuous feedback to internal stakeholders.
• Assist with special projects as needed.

Education & Licensure Requirements:

• Bachelor’s degree is preferred.
• Completion of a health coach training program that qualifies you to sit for the NBHWC Certification exam preferred.

Other Skills or Qualifications:

• Established experience working with patients with chronic diseases.
• Demonstrated experience working within a medical model and/or an interdisciplinary team.
• Demonstrated experience and comfortability working with patient data, including utilizing, and adapting to various technology platforms.
• You subscribe to and are willing to live our core values.
• Receptive to receiving comprehensive training in the AndHealth integrative health coaching model and applying associated protocols in your patient care.
• A strong sense of ownership, take initiative to make each patient’s experience better than the last, and feel a strong responsibility for patient outcomes.
• You are excited to put the patient first in everything you do, which includes excitement to learn disease-specific knowledge and increase your expertise and effectiveness when caring for patients.
• Ability to thrive on change and can quickly adapt to evolving processes to continuously improve the patient journey.
• Willingness to go above and beyond the core responsibilities of your job.
• Deep care and ownership of the overall product or result you deliver.
• Motivated by working with others and adopting an open style of communication across teams within the company.
• You listen, seek to anticipate, and meet others’ needs with kindness and empathy.
• You implement your skill set to empower patients to engage as an active participant in their own care.
• Detail-oriented, attentive, and present in your work.

Here’s what we’d like to offer you:

• Equal investment and support for our people and patients.
• A fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, 401k match and more.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.