Customer Support Assistant
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Document customer interactions and maintain accurate records in our CRM system.
- Assist customers with account management, including billing inquiries and product information.
- Identify and escalate complex issues to the appropriate department for resolution.
- Provide feedback and suggestions to management for improving customer support processes.
- Conduct follow-up calls to ensure customer satisfaction and issue resolution.
- High school diploma or equivalent; further education in customer service or a related field is a plus.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills, with a strong command of the English language.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a team-oriented environment.
- Familiarity with CRM tools and customer support software is an advantage.
- Competitive salary of $55,000 – $62,000 per year.
- Opportunities for career growth and development.
- Supportive and collaborative team environment.
- Skills development through training and mentoring.
- Variety in work locations and assignments.
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