Customer Service
Job Description
Job Description
Customer Service
Role Responsibilities:- Provide outstanding service to all clients.
- Engage actively on the sales floor with potential members
- Resolve donor issues promptly and efficiently.
- Maintain a thorough knowledge of products and services offered.
- Process transactions accurately and efficiently using handheld device.
- Carry out visual resources to promote programs
- Assist in maintaining a clean and organized sales floor.
- Collaborate with team members to enhance overall team performance.
- Gather donor feedback to identify areas for improvement.
- Conduct equipment checks and assist with inventory management.
- Educate customers about features and benefits of various programs
- Follow company policies and procedures consistently.
- Meet or exceed fundraising goals as determined by management.
- Handle returns and exchanges following company guidelines.
- Participate in training sessions to improve personal and team capabilities.
- Adhere to health and safety regulations at all times.
- High school diploma or equivalent required.
- Previous experience in customer service preferred.
- Strong communication and interpersonal skills.
- Ability to work well in a team environment.
- Flexible availability, including nights and weekends.
- Basic math skills for cash handling.
- Proven ability to handle difficult situations and conflicts.
- Knowledge of retail industry practices.
- Familiarity with point-of-sale systems.
- High level of professionalism and integrity.
- Ability to multitask and prioritize tasks effectively.
- Proactive approach to customer engagement.
- Strong organizational skills.
- Ability to learn new products quickly.
- Willingness to take on additional responsibilities as needed.
- Commitment to ongoing personal development and training.
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