Customer Service

NJ Consulting Firm
Cleveland, OH

Job Description

Job Description

Customer Service

Role Responsibilities:
  • Provide outstanding service to all clients.
  • Engage actively on the sales floor with potential members
  • Resolve donor issues promptly and efficiently.
  • Maintain a thorough knowledge of products and services offered.
  • Process transactions accurately and efficiently using handheld device.
  • Carry out visual resources to promote programs
  • Assist in maintaining a clean and organized sales floor.
  • Collaborate with team members to enhance overall team performance.
  • Gather donor feedback to identify areas for improvement.
  • Conduct equipment checks and assist with inventory management.
  • Educate customers about features and benefits of various programs
  • Follow company policies and procedures consistently.
  • Meet or exceed fundraising goals as determined by management.
  • Handle returns and exchanges following company guidelines.
  • Participate in training sessions to improve personal and team capabilities.
  • Adhere to health and safety regulations at all times.
Qualifications:
  • High school diploma or equivalent required.
  • Previous experience in customer service preferred.
  • Strong communication and interpersonal skills.
  • Ability to work well in a team environment.
  • Flexible availability, including nights and weekends.
  • Basic math skills for cash handling.
  • Proven ability to handle difficult situations and conflicts.
  • Knowledge of retail industry practices.
  • Familiarity with point-of-sale systems.
  • High level of professionalism and integrity.
  • Ability to multitask and prioritize tasks effectively.
  • Proactive approach to customer engagement.
  • Strong organizational skills.
  • Ability to learn new products quickly.
  • Willingness to take on additional responsibilities as needed.
  • Commitment to ongoing personal development and training.
Posted 2025-08-23

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