Assistant Association Manager

Job Description

Job Description

About Coral

Coral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support.

The Role

As an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of Independence, OH, with regular travel to community locations throughout greater Cleveland (mileage reimbursed).

Compensation & Benefits

• Salary: up to $75,000/yr (exempt/salaried)
• Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo).
• Mileage reimbursement for community travel
• Health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Paid time off, life insurance, and referral bonus program

Location

Hybrid – primarily remote with travel to Independence, OH 44131, plus frequent local travel to Cleveland-area communities in assigned portfolio as necessary is required. Must live within 45 minutes of Cleveland.

What You'll Do

• Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
• Customer service – responsive communication with client, residents, vendors, and team members
• Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, and site visits
• Assist with budget preparation, banking tasks, and financial reporting
• Help obtain vendor proposals and manage service contracts
• Enforce community rules and regulations consistently and professionally
• Attend occasional weekday evening board meetings; respond to after-hours emergencies as needed
• Maintain organized records, task lists, and follow-through on all open items

Requirements

• 3–5 years of external-facing, high-volume customer service experience
• Experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant)
• Proficiency in Microsoft Outlook, Excel, and Word
• Valid driver's license and reliable transportation
• Dedicated home workspace with high-speed internet
• Ability to travel within the Cleveland metro area several times per week
• Must reside within 45 minutes of Cleveland, OH
• Must pass a criminal background and credit history check before hire

Nice to Have

• Property management experience
• Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar)
• Familiarity with HOA governing documents, CC's, or community association regulations