Project Manager

Job Title: Project Manager

Location: Onsite - Cleveland, OH
Experience: 8-10 Years

Job Summary

We are seeking an experienced Project Manager with strong exposure to Banking Contact Center operations to drive strategic initiatives, improve operational effectiveness, and ensure successful project delivery. The role requires close collaboration with cross-functional stakeholders, independent ownership of projects, and strong communication with leadership teams.

Key Responsibilities

• Lead and manage end-to-end project execution aligned with business and strategic objectives

• Collaborate with business, operations, and technology stakeholders to implement process improvements

• Schedule and conduct regular stakeholder meetings and project reviews

• Track project progress and provide timely status updates to senior management

• Create reports and dashboards to deliver insights on project performance and operational efficiency

• Identify risks, dependencies, and mitigation plans, particularly in operational and regulatory contexts

• Support execution of strategic initiatives within Banking Contact Center environments

• Ensure projects are delivered on time, within scope, and with minimal supervision

Required Skills & Experience

• 8-10 years of hands-on Project Management experience

• Strong knowledge of Banking and Financial Services , specifically Contact Center Operations

• Experience creating reports, dashboards, and management presentations

• Proven ability in problem-solving, stakeholder management, and communication

• Understanding of Operational Risk Management within banking environments

• Ability to work independently with a proactive and positive attitude

Core Competencies

• Project Management

• Banking & Financial Technology

• Contact Center Operations

• Stakeholder Engagement & Collaboration

• Communication & Presentation Skills

• Operational Risk Management

Nice to Have

• Experience working in regulated financial environments

• Exposure to process optimization or transformation initiatives

• Familiarity with reporting tools and project tracking methodologies

Work Environment

• Onsite role based in Cleveland, OH

• High collaboration with business, operations, and leadership teams