Electro-Mechanical Support Technician
Job Description
Job Description
Technical Support Specialist
We’re seeking a Technical Support Specialist to provide responsive, hands-on support for our customers and field service technicians. This role focuses on troubleshooting and resolving issues related to Verdin’s electronic, electrical, and mechanical systems. You'll collaborate closely with senior support staff, engineering, and R&D teams to master our products and deliver top-tier technical assistance.
Key Responsibilities:
Provide timely technical support via phone, text, email, and video conferencing.
Troubleshoot and resolve product issues using manuals, CAD drawings, and other technical resources.
Guide customers and technicians through functionality and programming questions with patience and clarity.
Document support interactions and identify recurring issues in our service database.
Investigate root causes of technical problems and communicate feedback to operations.
Contribute to technical bulletins, training manuals, and troubleshooting guides.
Qualifications:
Experience supporting electronic/mechanical products; strong troubleshooting skills.
Excellent communication and customer service abilities.
Proficiency in MS Office and familiarity with CRM or ERP systems.
Independent, proactive problem solver who thrives under pressure.
Background in sound systems or electrical work is a plus.
We are a firm focused in the STEM Talent Arena; Science, Technology, Engineering and Math.
We build and have long term relationships with our clients and represent our clients transparently. We pride ourselves in understanding a candidate's skill set, and the culture and work environment that is a best fit for both the candidate and the client.Company Description
We are a firm focused in the STEM Talent Arena; Science, Technology, Engineering and Math.\r\n\r\nWe build and have long term relationships with our clients and represent our clients transparently. We pride ourselves in understanding a candidate's skill set, and the culture and work environment that is a best fit for both the candidate and the client.
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