PM Host/Hostess

Job Description

Job Description

The Hotel Cleveland is seeking a service-minded Host/Hostess to join our team. The Host/Hostess will greet and seat guests, and represent the property with a positive first and last impression. Don’t worry if you don’t have experience, we can teach you and send you on your way to a rewarding career in the hospitality business.

This Marriott Autograph Collection property opened in 1918, has 491 newly renovated rooms and 60,000 sq. ft. of meeting space.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members

ESSENTIAL JOB FUNCTIONS :

• Maintain guest flow charts to track number of guests to each station and to track volume per hour.
• Ensure that the entrance to the restaurant has someone there to greet guests at all times.
• Ensure that the front of the restaurant is spotless at all times.
• Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless after any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
• Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
• Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
• Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such as ensuring the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen.
• Perform all other duties as assigned.

REQUIRED SKILLS/ABILITIES:

• Must be 18 years or older to serve alcohol.
• Must be able to work flexible shifts that include evening, weekends, and holidays.
• TABC certified, Tips Trained and Food Handlers certification are all highly preferred.
• The ideal candidate will be organized and able to work with a sense of urgency and seeking guest satisfaction.

*This position does not include eligibility for bonuses or long term incentive compensation

The hourly starting rate of pay for this position is $15 - $16/hour + room service tips. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

This position is not eligible for bonus.