Quality Assurance Coordinator

About Total Care Connect

Total Care Connect (TCC) is a mobile integrated health organization delivering in-home clinical and preventive care to members across Ohio and surrounding regions. We support health plans, health systems, and value-based organizations by reaching members where they are — in their homes and communities — to improve access, close care gaps, and reduce avoidable utilization.

As a tech-enabled, field-based care delivery organization, our teams provide a range of services including preventive care, chronic condition support, transition-of-care visits, member engagement, and navigation. We operate with a focus on high-quality member experience, operational excellence, and coordinated care across clinical and administrative teams.

Benefits package: Health, dental, vision insurance; paid time off; 401(k)/retirement; disability

Job Summary

The Quality Assurance Coordinator professional oversees regulatory compliance, ethical standards, and data integrity. This role will play a pivotal role in ensuring that our mobile healthcare delivery systems operate at the highest level of excellence, strictly adhering to best practices and evolving regulatory landscapes. 

Core Responsibilities  

• Conduct internal process audits and external site or vendor audits to verify adherence to clinical protocols. 

• Review and maintain clinical records and documentation to guarantee accuracy, completeness, and confidentiality. 

• Identify, document, and troubleshoot quality issues, and assist in developing corrective and preventive actions. 

• Provide education and training to clinical staff on regulatory requirements, data handling, and quality standards. 

• Act as a primary point of contact for regulatory inspections and prepare internal teams through mock audits and training sessions. 

• Develop and implement quality management systems. 

• Prepare and present quality assurance reports. 

• Maintain up-to-date knowledge of industry standards and regulations.
  
  

Qualifications  

• BSN degree preferred.

• RN or LPN license required. 

• Quality Assurance certificate.

• 1-3 years of quality assurance experience in healthcare (hospital, nursing home, home health, paramedic). 

• Familiar with OSHA, The Joint Commission or CARF regulatory standards.  

• Strong organizational, multitasking, and problem-solving skills. 

• Excellent verbal and written communication skills, with empathy for patients. 

• Comfort using scheduling platforms, Microsoft Teams, email, and digital communication tools. 

• Ability to coordinate transportation logistics and provide patient support. 

• Self-motivated, detail-oriented, and able to work independently. 

Physical Requirements  

• Ability to work at a computer for extended periods. 

• Ability to communicate clearly via phone, email, or video platforms. 

This employer participates in E-Verify, a program that verifies an employee’s identity and employment authorization to work in the United States after hire.