Enterprise Solution Specialist II

Position Description:

• Be the functional expert in Inventory management and warehouse management module for the overall business processes as well as system functionality.
• Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions.
• Have strong configuration and functional knowledge in order to design solutions to fulfill business requirements with related functional and development teams.
• Ability to write valid functional specification documents including understanding of table structures, fields and entity relationships. Ability to mentor other team or project members.
• Effectively drive business system process and integration improvements with business process owners.
• Serve as escalation point for troubleshooting issues per OLA and SLA.
• Perform full configuration of more than one functional module. Perform advanced, customized configuration in at least one functional module.
• Provide functional advice and assistance to technical / development team.
• Participate in the exchange of ideas and information within the project / department personnel.
• Provide status updates of assigned projects to the project team.
• Assure that procedures and work instructions are efficient and not redundant.
• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority.
• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to our client or customer specific.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Maintain discretion and confidentiality in all areas pertaining to the IT systems.