Remote Service Designer

Job Description

Insight Global is seeking a Senior Service Designer that will be responsible for the following:

• Lead the end-to-end design of complex insurance services, creating journey maps, service blueprints, and cross-channel experiences that integrate people, processes, and technology.

• Facilitate workshops and collaborate across product, tech, and business teams to uncover insights, align stakeholders, and drive experience improvements.

• Mentor UX team members while independently defining processes, documenting methods, and shaping ways-of-working in an evolving, minimally structured environment.

• Communicate effectively through storytelling, visual artifacts, and simplification of complex systems to influence decision-makers and guide strategy.

Bring senior-level service design depth with experience in systems thinking, regulated industries, and autonomous leadership across large, ambiguous projects.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

5+ years Service Design Experience with a heavy background in UX Research

Extensive experience with service blueprints and journey maps

Strength in storytelling with artifacts and personas

Able to map out user flows that currently exist and layer the API systems

Excellent communicator and relationship/partnership builder Worked in a heavily federated, highly regulated space before, commercial insurance