Help Desk Supervisor - Law Firm

Join a Technology-Driven Team – Help Desk Supervisor Opportunity in Columbus!

Aspen Careers is partnering with a full-service law firm to identify an experienced Help Desk Supervisor to lead end user support operations in the firm’s Columbus office. This is an exciting opportunity for a hands-on IT professional who enjoys mentoring others, improving processes, and delivering exceptional customer service in a professional services environment.

Job Title: Help Desk Supervisor
Location: Columbus, Ohio (in-office)

Why You Should Apply:

• Lead and oversee the daily operations of a busy IT help desk

• Supervise ticket flow to ensure timely, high-quality end user support

• Manage procedures for identifying, prioritizing, and resolving support requests

• Monitor, track, and coordinate help desk functions for optimal performance

• Handle escalated support calls and serve as Tier 2 support when needed

• Create, maintain, and manage knowledge base articles within the ticketing system

• Train and install MDM software on BYOD devices

• Coordinate video conferences with internal teams and clients

• Administer FTP sites, including creating new sites and updating existing ones

• Collaborate with Infrastructure and Practice Support teams

• Assist with onboarding and training of new help desk staff

• Participate in ongoing training related to core firm applications

The Ideal Candidate:

• 4+ years of experience working directly with end users in a Help Desk or IT support role (legal environment preferred)

• Associate degree in Information Technology or related field

• Strong knowledge of:

  • Help desk policies, standards, and protocols

  • Ticketing systems

  • Microsoft Office Suite and Windows OS

  • Telecommunications hardware and services

  • Remote desktop systems

  • Mobile device management

  • FTP site administration

• Demonstrated leadership, interpersonal, and customer service skills

• Strong diagnostic and problem-solving abilities

• Excellent communication skills

• High attention to detail

• Professional demeanor and appearance

• Commitment to data security, confidentiality, and compliance standards

About the Firm:

• Well-respected, full-service law firm

• Collaborative and team-oriented culture

• Strong emphasis on client service and operational excellence

• Professional, polished work environment

What’s in it for You?

• Competitive compensation

• Comprehensive benefits package

• Opportunity to lead and shape help desk operations

• Professional development and continuing education

• Stable, established firm with a strong reputation

Ready to take your career to the next level? Let’s chat! Whether you're interested in this opportunity or exploring other options in Ohio, reach out to Shelley today:

Call or Text: (380) 210-1067
Email: [email protected]

Join a firm that values leadership, service excellence, and your professional growth!