Insurance Customer Service

Job Description

Job Description

Are you passionate about building relationships and making a real difference for people? John C. Ferneding & Associates, Inc. is looking for a dedicated Insurance Life & Health Account Manager to join our vibrant team right here in Dayton, Ohio. We're more than just an insurance agency; we're a community-focused group committed to providing outstanding service and peace of mind to our clients. As an Account Manager, you'll be the friendly, reliable guide for our policyholders, helping them navigate their insurance needs and ensuring they feel secure and valued. You'll have the opportunity to truly connect with clients, understand their unique situations, and provide tailored solutions. If you thrive on helping others, possess excellent communication skills, and are looking for a rewarding career where your contributions are recognized, we invite you to explore this exciting opportunity with us.

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Licensing assistance available

Collaborative work environment

Community involvement

Appreciation lunches

Team building events

Home/work life balance

Business casual attire

Paid holidays

Some leads provided

Monthly bonus opportunities

Casual Fridays

Company sponsored incentive campaigns

Dental Insurance

Tuition Reimbursement

Mon-Fri Schedule

Summer Hours 1/2 Day Fridays!

• Serve as the primary point of contact for a dedicated portfolio of clients, ensuring their insurance needs are met.
• Build and maintain strong, long-lasting relationships with clients through proactive communication and exceptional service.
• Understand client needs and recommend appropriate insurance products and coverage adjustments.
• Process policy renewals, endorsements, and other administrative tasks accurately and efficiently.
• Collaborate with the sales team to identify opportunities for client growth and retention.
• Address client inquiries and concerns promptly and professionally, providing effective solutions.

• Life & Health license preferred. Willing to train. Licensed within 6 months of hire. Licensing assistance available.
• Proven experience as an Account Manager or in a similar client-facing role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and time-management abilities.
• Proficiency in CRM software and standard office applications.
• A genuine desire to help people and solve problems.
• Ability to work independently and as part of a collaborative team.
• Insurance industry experience is a plus.