Sales Administrator

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary: Compiles, reviews, analyzes, and verifies sales documents for residential single-family home builder in order to effectively coordinate the new home start process and ensure proper financing, construction, and timely starts.

Duties and Responsibilities

• Coordinates and assists with scheduling all homebuyer closings and manages all associated adjustments within the Closing Calendar.
• Provides support in the preparation and review of FHA and VA documentation to ensure accuracy and compliance.
• Performs deed intake activities, including logging, routing, and data entry within applicable systems.
• Maintains the division’s closing backlog and provides support on various financing updates, including “House to Sell” contingencies.
• Generates escrow letters for closings involving incomplete exterior items at the time of settlement.
• Monitors escrow-related emails and communications daily to ensure timely response and follow‑up.
• Prepares escrow release requests and supports the end‑to‑end escrow release process in accordance with company policy.
• Logs and tracks incoming escrow deposits and coordinates the receipt and processing of deposits with Corporate Accounting.
• Coordinates with outside title companies when applicable to ensure proper documentation and closing preparedness and escrow release.
• Reviews documents to identify missing signatures, inconsistent or incorrect information, and other compliance deficiencies.
• Serves as a liaison between the Construction Supervisor, Title Company, MI Financial, outside lenders, real estate agents, and homebuyers regarding pre‑settlement and closing‑related information, as needed.
• Prepares and distributes closing letters, cancellation letters, and other related communications.
• Assists with general administrative tasks for the Division and/or Sales Department as required.
• Performs additional duties and special assignments as requested by the supervisor.

Requirements

Minimum Education Experience: High school graduate with basic academic and practical skills gained through school curriculum combined with 2–4 years of experience in real estate, title/escrow, lending, or administrative support.General knowledge of home building industry within the scope of sales contracts and the understanding of closing procedures and practices. Experience working with closing documents (ALTA, deeds, disclosures) preferred. Strong proficiency in Microsoft Office (Excel, Outlook, Word). Notary Public (or willingness to obtain within 60 days of hire), Experience with JDE, Pivotal, or similar systems highly preferred.

Skills and Abilities:

• General office and administrative skills to assist in the processing of departmental workflow.
• Customer-service oriented with professional and courteous attitude.
• Good verbal and written communication skills for interaction with a variety of people inside and outside of the organization; good organizational skills and detail-oriented aptitude.
• General computer knowledge including but not limited to Microsoft Word and Excel. JDE experience preferred.
• High attention to detail with strong accuracy in document handling
• Excellent communication skills (written and verbal)
• Ability to manage shifting priorities and handle tight deadlines.
• Comfort working with lenders, title companies, and leadership.
• Strong organizational skills and experience managing multi-step workflows.
• Problem solving and proactive follow-through.
• Professional, calm demeanor with buyers and internal teams.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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