Internal Strategy and Process Consulting Associate II

Job Description

Performance Consulting is a dedicated internal consulting group that is highly visible and a critical component of JPMorgan Chase’s commitment to operational excellence. The team partners with strategic and functional leaders to improve and enhance core components of our business, from designing innovative, streamlined ways of working to piloting cutting-edge AI solutions. Our mission is to optimize end-to-end processes, elevate the customer experience, and foster a vibrant culture of continuous improvement. We are committed to shaping a future where innovation and excellence are at the heart of everything we do.

As a Process Improvement Associate II – Transformation Consultant at JPMorgan Chase, you will serve as a strategic partner in transforming organizational strategy and operating models across the firm. Leveraging your expertise in business transformation, data analytics, and artificial intelligence, you will drive innovative solutions that enhance operational efficiency, reduce risk, and deliver sustainable value. You will collaborate with senior leaders to understand and optimize processes, enhancing operational efficiency. Your work will require initiative and judgment to resolve challenges and propose strategic improvements. You will analyze data, craft compelling narratives, and work with diverse teams to achieve common goals. Your ability to work with diverse teams, manage conflicts, and delegate tasks effectively will be crucial in this role. Your innovative thinking will challenge the status quo and influence change, while your understanding of artificial intelligence foundations will be instrumental in optimizing the performance of AI systems.

• Break down complex problems using hypothesis-driven thinking and analysis to develop insights and actionable recommendations.
• Lead one or more workstreams while demonstrating leadership through influence and enhancing team / organization culture.
• Deliver compelling presentations to senior executives and key stakeholders, focusing on actionable insights and strategic value. Proactively address questions and concerns, establishing yourself as a trusted advisor and thought partner.
• Collaborate with project teams to conduct stakeholder interviews, develop frameworks, and generate insights that inform process optimization, organizational transformation, and functional strategy development efforts.
• Informally develop team members by serving as a mentor and inspiring a culture of continuous learning; this may include managing analysts and interns.
• Analyze and map key business processes, identifying inefficiencies and areas for improvement using advanced data analytics and statistical inference techniques.
• Develop and implement process improvement initiatives, prioritizing simplification, automation, and the integration of digital tools to enhance operational efficiency and effectiveness.
• Collaborate with cross-functional teams to ensure alignment of process improvement initiatives with organizational goals, Champion a culture of innovation, agility, and continuous improvement across the organization.
• Utilize storytelling skills to effectively communicate complex process improvement concepts and data to diverse audiences, fostering understanding and retention of the core message.
• Take ownership and accountability of assigned workstreams, managing all aspects from planning to execution, and ensuring delivery of high-quality outcomes within established timelines.

Required qualifications, capabilities, and skills

• 3+ years in management consulting or process improvement professional environment with a proven track record of developing and implementing strategic business recommendations that deliver measurable results.
• Proven ability to apply advanced analytical and problem-solving skills to address complex operational issues along with strong client management and executive-level communication skills.
• Demonstrated proficiency in data analytics, with experience in interpreting models and diagrams to communicate data requirements and assets.
• Experience in team building, with a focus on constructing diverse teams with varied experiences, skills, and backgrounds.
• Proficiency in using digital process tools and AI systems to optimize operational efficiency and service delivery.
• Experienced in creating presentations, both written and verbal, tailored for senior audiences.
• Self-motivated and executes deliverables with speed and precision.
• Ability to travel up to 10%

Preferred qualifications, capabilities, and skills

• Financial services background.
• Experience supporting or leading change management initiatives, including process redesign and organizational transformation
• Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
• Leverage digital proficiency to adopt and manage digital tools that support process improvement initiatives.
• Implement automation to streamline workflows and reduce manual effort, increasing overall productivity.
• Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.
• Demonstrated foundational understanding of artificial intelligence concepts, with the ability to identify business processes and opportunities where AI solutions can be effectively implemented to drive operational improvement and innovation.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.