Patient Service Representative

Now Hiring: Patient Service Representative

Schedule: Monday-Friday 8:00 am-5:00pm

Location: Hudson, NY

What is in it for you:

Benefits:

Medical, Vision & Dental Insurance

401K with Employer match

Paid Time Off

Paid Holidays

Employee Discount

Continuous Education

Compensation: $19.00 to $25.00 Based on experience

About US:

Hudson Dental Arts, in Hudson, New York, is a state-of-the-art dental facility serving the oral health needs of patients from all over upstate New York. Led by Kurt Froelich, DDS, the practice’s warm, friendly staff treats patients like family. With a wide variety of general and cosmetic services, including orthodontics, implants, crowns, and veneers, patients of all ages have a plethora of options when it comes to improving their smiles. The practice offers high-quality care at affordable prices, so individuals and families can get the care they need. Patient education is a key part of the Hudson Dental Arts philosophy

Summary:

Hudson Dental Arts is currently looking for a Patient Service Representative to work in the Hudson, NY office. If you are looking to join a great team, have a background in the dental industry, are an outgoing and upbeat individual, who is extremely organized, able to work independently, and a go getter who enjoys working in a fast-paced high-volume environment - Apply Today!

What you will be doing:

• Welcome and check-in patients according to office protocol, verifying and updating patient information
• Maintain a professional welcome area; keep area clear by ensuring trash is taken out, areas are clean, floors are free of debris and supplies are stocked
• Maintains front office supplies inventory and supply ordering via KanBan system
• Assist patients in filling out required forms
• Schedule, cancel, reschedule and confirm patient appointments as needed
• Maintains (EDR) electronic dental records, documentation, and files
• Endeavors to keep patients on schedule and communicates with provider(s) accordingly to make the most of provider and staff time.
• Manage patient relations and resolve patient problems; escalate to Office Manager as needed
• Charge patients at time of treatment and present financial options. Answer any documentation or billing questions.
• Discuss with patients the required insurance deductibles & co-pays, balances due, purchase of dental products. Enter payment details in the patient's ledger
• Make any necessary follow-up appointments or reminders to follow-up
• File insurance claims and track their progress
• Checks faxes and files reports and documents electronically
• Participates in the medical office emergency routine when required
• Maintain petty cash
• Perform office duties such as document filing, scanning, and copying
• Support Marketing efforts including requesting patient referrals
• Maintain facility and records in accordance with HIPAA regulations

What you will need:

• Dental Experience preferred
• Implant Experience preferred
• Outstanding customer service and interpersonal skills
• Excellent organization, time management, and multitasking abilities.
• Excellent phone, written and in-person communication skills
• Knowledge of dental office front desk daily tasks and routine
• Knowledge of basic dental terminology and CDT codes
• Knowledge of dental insurance and billing
• Professional manner and appearance
• Computer literacy in basic applications like email and Microsoft Office.

To Learn More About Us: Hudson Dental Arts