Sr. Program Manager - AI-Enabled Solution Configurator

Job Summary

JOB DESCRIPTION

The Sr. Program Manager - AI-Enabled Solution Configurator role leads the end-to-end development of a next-generation, modular solution configurator that begins as a rack and enclosure selector and expands into a full portfolio configurator—UPS, rack power, in-rack distribution, thermal systems (including CDUs), and related components. The system will evolve into a true solution engine with natural-language interaction, generating complete Bills of Material, pricing packages, and all required technical documentation.

This is a high-visibility position responsible for orchestrating a multi-BU program with significant business impact. Success requires strong program leadership, cross-functional influence, and the ability to coordinate product line teams, knowledge managers, offering management, IT, and engineering partners.

This position will be based onsite at Vertiv's Delaware, OH location.

Responsibilities

Program Leadership & Delivery

• Lead the strategy, execution, and delivery of the modular configurator program across its phased roadmap—from initial rack/enclosure selector to full AI-enabled solution configurator.
• Own overall program performance: scope, schedule, budget, quality, and alignment to business requirements.
• Establish and manage an integrated master plan covering development, knowledge ingestion, testing, user acceptance, and commercial rollout.
• Drive risk management, dependency mapping, and issue resolution to keep the program on track.

Cross-Functional Alignment

• Serve as the primary interface between product lines (UPS, rack PDUs, racks/enclosures, DC power, thermal/CDU, remote management), engineering, IT, marketing, sales, and regional organizations.
• Facilitate decision-making across stakeholders and maintain alignment on requirements, priorities, and release sequencing.
• Coordinate with offering management to ensure the configurator’s roadmap reflects portfolio strategy, SKU rationalization, and global/regional needs.

Knowledge Architecture & Content Integration

• Partner with knowledge managers for each product category to define rules, constraints, compatibility logic, and data structures.
• Ensure technical data, documentation, pricing logic, and configuration rules are accurate, current, and consistently structured for automation and AI-based reasoning.
• Oversee the integration of digital assets: CAD libraries, thermal/power constraints, product attributes, and solution-level dependencies.

AI-Driven User Experience & Natural Language Capability

• Lead the development of natural-language query capability so users can specify needs conversationally (e.g., “I need 30kW of compute for edge deployment with network gear and redundancy”).
• Guide system design for intelligent recommendations, solution validation, and real-time compatibility checks.
• Ensure the AI/ML and knowledge-engine teams have the data, rules, and workflows needed to deliver accurate and explainable recommendations.

Governance, Reporting & Executive Communication

• Provide clear, structured updates to executives, including status, financials, risks, mitigation plans, and go-to-market milestones.
• Run the program governance model—steering committees, decision logs, change-control processes, and investment reviews.
• Champion adoption and change management across global sales, application engineering, and product management teams.

Requirements

• Bachelor's Degree in engineering; MBA or Master's in Technical Degree preferred
• 10+ related experience preferably in a data center /products industry
• Leadership & Program Management
  • Proven ability to lead large, cross-functional digital or product-platform programs with high visibility and executive scrutiny.
  • Demonstrated success managing budgets, schedules, and complex technical deliverables across multiple stakeholders.
  • Strong ability to influence without authority, drive alignment, and resolve competing priorities.
• Technical & Business Expertise
  • Solid understanding of racks and enclosures, UPS, rack PDUs, DC power, thermal and cooling systems, and integrated solution architectures.
  • Experience with product configurators, rule-based engines, CPQ systems, or digital product catalogs.
  • Knowledge of AI-enabled user interfaces, natural-language systems, or enterprise software development is a strong plus.
• Cross-Functional Maturity
  • Ability to bridge the perspectives of engineering, IT, product management, sales, and marketing.
  • Skilled at translating business requirements into technical plans and vice versa.
  • Excellent communication skills, with the confidence to present to executives and collaborate globally.
    

PHYSICAL & ENVIRONMENTAL DEMANDS

• Office and lab environment. Must be comfortable working in a lab performing or guiding experiments.

Travel Required

• 10%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Vertiv

Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].

About The Team

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.