Fiscal Software Support Liaison

The Fiscal Software Support Liaison is responsible for providing direct assistance to OME-RESA customers regarding USAS/USPS State Software and related modules. This includes troubleshooting routine issues and escalating complex problems to State Support. Responsibilities:

• Assist Fiscal Software Support Coordinator and the Executive Director in the operation of OME-RESA fiscal service department
• Assists in training, guiding and assisting user personnel in the operation of new or modified computer software and hardware
• Monitor assigned service operations and help resolve problems
• Prepares documentation for users
• Provide training and guidance to staff according to their needs and duties
• Accept responsibility for decisions and serve as a positive role model
• Attain expertise in applications for which given primary responsibility
• Develop programs/reports using available tools
• Provide training opportunities and communicate with consortium members to ensure that OME-RESA services are fully and successfully utilized
• Maintain open communication and a cooperative relationship with related external agencies and organizations
• Interact with school districts and state teams to ensure that their technical plans interface appropriately with the technical environment of OME-RESA
• Investigate, implement, and support new technologies
• Meet internal and external Continuing Education Unit (CEU)/staff development requirements to remain current with advances in information technology and organizational administration
• Set a professional image for the OME-RESA through the use of interpersonal skills, including but not limited to: courteous manners, a positive attitude, and a cooperative demeanor
• Organize tasks and manage time effectively
• Maintain the confidentiality of privileged information
• Maintain an acceptable attendance record and be punctual
• Uphold board policies and follow administrative procedures
• Develop and implement procedures and utilities that ensure adequate and secure data processing operations (e.g., data backup, restoration, storage, etc.)
• Maintain proper control by planning, organizing, and coordinating all activities pertinent to the proper operation of the fiscal service department
• Facilitate planning and communication within and among OME-RESA staff, keeping them informed of the projects and services of the department, and seeking their input as to the ever-changing needs of the department
• Maintain a positive and cordial relationship with OME-RESA staff, owner-customers, and the general public
• Exercise a leadership role in the improvement of services provided
• Identify opportunities for growth and expansion of OME-RESA services
• Employ independent judgment, initiative, and decision-making skills
• Use hardware and software tools to perform needed tasks

Interested professionals should submit a cover letter and current resume by June 30, 2026, to: [email protected].