Intake Specialist Lead

Job Description

Job Description

Description:

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

The Intake Lead Specialist plays a critical role in ensuring timely and accurate intake of prescriptions while also supporting, coaching, and guiding a team of Intake Specialists. In addition to hands-on intake responsibilities, this lead will help troubleshoot issues, monitor workflow, and serve as a point of contact between frontline staff, pharmacists, and operational leadership.

Leadership & Team Support

• Act as the primary point of contact for escalations or complex intake issues.
• Support onboarding and peer mentoring of new Intake Specialists.
• Monitor daily workflow and adjust team priorities as needed to meet intake volume and turnaround targets.
• Provide regular feedback to team members and escalate performance or training gaps to leadership.

Operational Excellence

• Ensure timely and accurate processing of incoming prescriptions within the pharmacy management system.
• Partner with pharmacists and technicians to maintain seamless intake-to-dispensing workflows.
• Track and report team metrics and identify opportunities for process improvement.

Patient & Provider Communication

• Communicate professionally with patients and healthcare providers to verify or clarify prescription details.
• Assist the team with handling inquiries, discrepancies, and urgent intake issues.

Compliance & Documentation

• Maintain strict adherence to HIPAA and other regulatory guidelines.
• Ensure accurate documentation of all prescription intake activities and team communications.

• Education : High school diploma or equivalent required; post-secondary education or certification in pharmacy or healthcare is a plus.
• Minimum 2–3 years in a healthcare or pharmacy operations environment, with at least 1 year in a lead or senior role preferred.
• Proven ability to mentor others and manage shifting team priorities in a high-volume setting.
• Excellent communication, organizational, and problem-solving skills.
• Strong computer skills and ability to navigate multiple systems quickly and accurately.

Skills:

• A natural team builder who leads with empathy, consistency, and accountability
• Comfortable navigating ambiguity and shifting priorities in a high-growth, fast-moving environment
• Data-oriented mindset with a drive to identify root causes and implement lasting fixes
• Deeply committed to the patient experience and accurate prescription journey outcomes
• Collaborative cross-functional partner who builds trust quickly with diverse stakeholders

• Location : Hybrid / Remote
• Schedule : Full-time
• Full-time; schedule may require flexibility to accommodate operational needs or escalations
• Regular engagement with Operations, Implementation, Hub, and Specialty teams to ensure cross-functional alignment

• Must be able to work at a computer workstation for extended periods
• Must be able to perform repetitive keyboard and data entry tasks throughout the workday
• Must be able to maintain high accuracy and attention to detail while managing a high volume of transactions

Status: Full-time
FLSA: Non-Exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.