Transactions Analyst / 2nd Shift

Join a dynamic team at JP Morgan Chase's Integrated Monitoring and Control Center (IMCC) and help shape the future of automation in finance. Make an impact by supporting the Robotics Monitoring group and optimizing transaction processes in a technology-driven environment.

As a Transactions Analyst in IMCC, you will oversee the health and performance of automation BOTs, resolve operational issues, and collaborate with partners to deliver continuous improvement. Your work will directly enhance customer and employee experiences.

Job responsibilities

• Manage incidents via ServiceNow for timely resolution and escalation
• Research performance and resolve technical failures
• Escalate concerns to leadership through data analysis
• Communicate clearly with internal partners and senior management
• Assist in training and guiding team members on transaction processing and best practices
• Gather data and create reports to contribute to business operations
• Research and provide recommendations on performance error investigations, root cause, and resolution
• Contribute to team projects aimed at innovating transaction management processes

Required qualifications, capabilities, and skills

• 2 years of experience in Operations, including Risk & Control
• Advanced proficiency in MS Office; working knowledge of SQL or other programming languages
• Strong analytical, problem-solving, and communication skills
• Flexible, organized, and adept at project management
• Ability to communicate effectively across all levels of leadership
• Proven track record in team collaboration, innovation, and training
• Bachelor's Degree or equivalent working experience

Preferred qualifications, capabilities, and skills
• Prior experience in Level 1 incident management and BOT monitoring
• Technical qualification/skills preferred
• Familiarity with BOTs and UI Path/Orchestrator
• Ability to work within a team and maintain confidentiality

Schedule: Sunday, Monday, Wednesday, Friday, Saturday 1:30pm - 10pm

Shift differential: 10%

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans