Customer Service Representative
Job Description
Job Description
Customer Service Representative
Job Duties:
The Customer Service Representative is the main point-of-contact for a multi-line switchboard and performs a wide range of administrative and clerical support duties. The position requires excellent communication and interpersonal skills and ability to provide information and service to a wide range of internal and external contacts. Also required is knowledge of the Bank and departmental policies and procedures.
- Greets visitors, directs them to appropriate areas and provides information
- Receives and fields incoming customer service calls and screens visitors
- Makes outbound calls to follow up on questions and concerns
- Provides an exceptional customer experience on the phone
- Acts as a liaison between he Bank and the customer
- Resets on-line banking passwords
- Block and unblock debit cards, travel exclusions and limits
- Backup to BSA officer for IRA reporting
- Go to Post Office and distribute mail to the appropriate departments
- Backup teller transactions for front line or drive-thru on lunch hours
- Print and post Harland Check billing statement
- Order checks and check supplies when needed
- Other duties as assigned
Characteristics/Requirements:
- Ability to keep topics confidential
- Team player and personable
- Strong work ethic and easily adapts to change
- Self-directed motivation
- Excellent interpersonal skills
- Superior organizational skills including attention to detail
- High School Diploma
- Professional appearance
- Excellent verbal and communication skills
- Superior multitasking
- Self-directed motivation
- Superior organizational skills and time management skills
- Strong attention to detail
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