Sr. On-Site Service Specialist

Job Title: Sr. On-Site Service Specialist / Offsite MS - Digital Printer Operator

Location: Parma, OH
Position Type: Contract - Temp to Engage (Onsite)
Shift: Monday - Friday, 7:00 AM - 3:30 PM
Pay Rate: $18.00/hr

Position Overview

Ricoh is seeking a detail-oriented Sr. On-Site Service Specialist to operate high-speed digital production printers and support day-to-day printing, mailing, and production operations. This role is ideal for candidates with experience in printing, mailing, or related industries who are comfortable in fast-paced warehouse environments. The position requires strong attention to detail, basic computer proficiency, and the ability to perform physical tasks including lifting up to 50 lbs.

Key Responsibilities

Printing & Production Operations

• Operate high-volume digital production printers, duplicating, and bindery equipment.

• Load paper, clear jams, and unload printed material.

• Perform post-processing tasks such as binding, shrink-wrapping, collating, and packing.

• Conduct quality control checks and final verification of printed materials.

• Stage, print, collate, and pack orders according to customer specifications.

Shipping & Receiving

• Utilize FedEx Shipping Manager and customer shipping software to fulfill orders.

• Maintain records for reports, inventory, and job logs (Google Docs or other platforms).

• Determine appropriate packing methods and materials; check packing slips for accuracy.

• Respond to and coordinate service calls, assist with filing and archiving.

Equipment Maintenance

• Perform basic troubleshooting and minor repairs on printers, copiers, and bindery equipment.

• Maintain copier functionality and conduct routine equipment checks.

Administrative & Communication

• Document daily activities, job progress, and inventory accurately.

• Communicate effectively with supervisors, colleagues, and customers via Microsoft Teams, Outlook, and other channels.

• Follow instructions, technical manuals, and standard operating procedures accurately.

Physical & Safety Requirements

• Walk, stand, bend, twist, and remain on feet for entire shift.

• Lift, pack, and carry boxes up to 50 lbs.

• Adhere to workplace safety and operational protocols.

Qualifications & Requirements

• High school diploma or GED required; some post-secondary education preferred.

• 1-2 years of related experience in printing, mailing, or production environments preferred.

• Basic computer proficiency, including Microsoft Office Suite.

• Knowledge of copier, printer, and bindery equipment preferred.

• Understanding of shipping/receiving procedures.

• Strong troubleshooting and problem-solving skills.

• Excellent verbal communication and customer service skills.

• Ability to work independently and meet deadlines.

Jay Singh
Executive of Talent Scout
[email protected]
NS IT Solutions