Senior Manager, App Dev & Support

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior Scrum Master

Position Summary

The Senior Scrum Manager is a seasoned Agile leader responsible for driving the successful delivery of complex, multi-disciplinary technology programs across enterprise environments. Leveraging deep experience in Agile/Scrum methodologies, IT project management, system modernization, and large-scale platform migrations, the Senior Scrum Manager oversees multiple Scrum teams, ensuring consistent delivery excellence, stakeholder alignment, and continuous improvement. This role acts as a strategic partner to business and technical leadership, guiding teams through transformational initiatives including legacy system modernization, enterprise data integrations, Identity and Access Management (IAM), DevOps adoption, and enterprise Back Office enhancements.

With over 15 years of cross-functional experience across IT operations, Agile transformations, and technical program management, the Senior Scrum Manager applies advanced leadership, technical acumen, and communication skills to deliver high-impact outcomes within highly regulated and mission-critical industries.

Key Responsibilities

Agile Leadership & Delivery

• Lead multiple Scrum teams through end-to-end project delivery using Agile, Scrum, and Kanban frameworks.

• Facilitate all key Scrum ceremonies including daily standups, sprint planning, backlog refinement, sprint reviews, and retrospectives.

• Coach, mentor, and evolve teams to adopt Agile best practices-driving improved velocity, quality, and delivery predictability.

• Champion Agile transformations across business, operations, and IT teams, enabling cultural shifts from Waterfall to Agile methodologies.

Enterprise Program & Project Management

• Oversee strategic enterprise programs including system migrations, Back Office System modernization, large data integrations, and IAM initiatives.

• Develop and manage project plans, charters, roadmaps, resource allocations, budgets ($1M-$20M+), and risk mitigation strategies.

• Own cross-functional delivery for high-visibility modernization efforts across stakeholders such as transportation agencies, utilities, retail organizations, and global franchises.

• Ensure all project deliverables adhere to PMI, Scrum, ITIL, and SDLC best practices.

Modernization, Integration & Technical Leadership

• Lead large-scale migrations from legacy platforms to successor systems, ensuring data integrity, ETL accuracy, and transition success.

• Oversee ETL processes, Oracle Data Integrator (ODI) workflows, performance tuning, and analytics reporting (OAS).

• Drive DevOps automation and CI/CD pipeline optimization, reducing release cycle time and improving deployment consistency.

• Collaborate on middleware, platform, and IAM initiatives including WebLogic, OIM, RBAC, SSO, and federated identity governance.

Stakeholder Management & Communication

• Serve as the primary liaison between executive leadership, technical teams, vendors, and business partners.

• Facilitate governance meetings, steering committees, operational checkpoints, and stakeholder alignment sessions.

• Develop dashboards, KPI reporting, and communication frameworks in Jira, Azure DevOps, Confluence, and Power BI.

• Foster strong relationships and transparent communication to ensure expectation alignment and ongoing stakeholder engagement.

Continuous Improvement & Operational Excellence

• Identify and eliminate delivery bottlenecks, reduce team impediments, and refine processes across program portfolios.

• Introduce process automation, operational optimizations, and Agile workflows to increase productivity and reduce cost.

• Provide guidance on ITSM practices, ServiceNow workflows, change management, and incident/problem resolution processes.

• Drive measurable improvements in release frequency, system performance, team collaboration, and customer satisfaction.

Required Qualifications

• 10-15+ years of blended experience across Agile project management, Scrum Master roles, technical project management, and software development.

• Proven track record delivering large-scale IT modernization programs, data transformation projects, and enterprise system deployments.

• Strong proficiency in Agile/Scrum frameworks, SDLC, DevOps, ETL, analytics platforms, and application modernization.

• Hands-on experience with tools such as Jira, Confluence, Azure DevOps, MS Project, SharePoint, ServiceNow, ODI, OAS, WebLogic, SQL/PLSQL , and related enterprise technologies.

• Expertise in Identity & Access Management (IAM), including OIM, RBAC, MFA/SSO, and compliance-driven security processes.

• Demonstrated ability to manage multi-million-dollar portfolios and lead cross-functional teams across distributed environments.

• Excellent communication, conflict resolution, negotiation, and stakeholder engagement skills.

• PSM I or CSM certification required ; PMP/PMI experience is a strong plus.

Preferred Qualifications

• Experience working in transportation, tolling, utility, retail, or large enterprise environments.

• Background leading Agile transformations at scale across large organizations.

• Familiarity with ITIL frameworks and ITSM operational models.

• Ability to create executive-level reports, dashboards, and performance metrics for leadership and governance boards.

Role Impact

The Senior Scrum Manager will play a critical role in guiding enterprise programs from concept to successful implementation, driving modernization, improving operational efficiency, and ensuring measurable business value. This role directly supports strategic objectives by delivering scalable, future-ready technology solutions and fostering a high-performing Agile culture.

Join Us:

At Conduent, we are united by a shared mission. We understand that our success is driven by the success of our associates. When you join us, you'll find opportunities to:

• Bring your authentic self to work every day.

• Grow and thrive both personally and professionally.

• Make a meaningful impact with our clients, in our communities, and for the millions of people we serve.

With over 50,000 associates in 24 countries, you'll be part of a global team that's shaping the future - for the company and for yourself.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $142,450-$170,000 annually.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy ( adaaa\ accommodation_pol.pdf) .