Consumer Bank Marketing Engagement & Communication - Associate

Job Description

Job Summary

Join our Consumer Bank Marketing Engagement & Communication team as an Associate within the Program Management pillar, where you will have the opportunity to develop and optimize processes and high-visibility programs to increase efficiency, inform business decisions, and drive results.

As an Associate in our Engagement & Communication team, you will thrive in a collaborative environment and enjoy end-to-end project and program management. You will lead key initiatives across teams, partnering closely with our Marketing Oversight, Strategy and Campaign Management teams, and internal and external partners. Initiatives will support efforts to introduce increased efficiency, financial management, innovation and other firmwide and departmental priorities.  You will have the chance to demonstrate strong project management skills, work collaboratively with many business partners, and thrive in a fast-paced, always-changing work environment.

Job Responsibilities

• Manage the end-to-end project and program management for firmwide and departmental priorities, documenting key processes and developing supportive procedures and communications
• Help manage cross-team working groups, informational sessions and detailed documentation and requirements gathering for implementation of efficiency solutions
• Assist with optimization and maintenance of existing meetings, forums and processes to help align resources to priority initiatives, optimize the customer experience or increase marketer knowledge and efficiency
• Manage scheduling, materials submission and communications for weekly marketer and leadership meetings
• Execute key marketing initiatives including, but not limited to, the centralized marketing claim recertification process, managing timelines, researching and determining necessary documentation and working with partners to obtain approvals
• Partner with Finance to manage money movement, forecast reporting and budget planning for Marketing teams
• Lead projects while maintaining strong organization and focus, adhering to and driving process
• Provide advice and support across teams, helping document and solve complex issues
• Spot and address information gaps, and escalate or resolve complex problems before they become roadblocks
• Manage deliverable expectations and deadlines

Required qualifications, capabilities and skills:

• 3+ years experience in a project/program management or initiative execution role
• Ability to manage multiple initiatives simultaneously, working well under pressure with tight deadlines
• Proactive mindset when problem solving and creating new solutions
• Strong relationship development and negotiating skills; ability to earn respect and trust among internal and external business partners and team members
• Team player with a positive, can-do attitude; must be comfortable with continuously changing opportunities and priorities
• Creative and innovative mindset with a focus on constant improvement
• Excellent written and oral communication skills
• Excellent Microsoft Excel and PowerPoint skills

Preferred qualifications, capabilities and skills:

• 4-year college degree

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.