Desktop Support Technician

Skills:

Desktop Support, PC Hardware Troubleshooting, Windows OS, ServiceNow, Ticket Management, Hardware Configuration, Data Migration, PC Deployment, Inventory Management, Asset Tracking, End-User Support, Hardware Repair, Peripheral Installation, Customer Service, Technical Support, Time Management, and Organizational Skills.

We are seeking a Desktop Support Technician to provide onsite technical support for end users across multiple locations in Northeast Ohio. The ideal candidate will have experience troubleshooting PC hardware and software issues, performing hardware installations and upgrades, supporting end-user computing environments, and managing IT assets. This role requires excellent customer service, organizational, and problem-solving skills.

Key Responsibilities

• Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and peripherals.
• Perform PC hardware repairs, upgrades, and replacements as needed.
• Support data migration activities and ensure successful transfer of user data and settings.
• Monitor and manage ServiceNow tickets, providing timely resolution to technical issues.
• Coordinate with vendors for hardware repairs and warranty support.
• Manage inventory of IT equipment and maintain accurate asset records.
• Set up and deploy desktop equipment for new hires, office moves, and special requests.
• Provide technical support for Windows operating systems and desktop applications.
• Ensure compliance with company security policies, software licensing requirements, and safety standards.
• Assist users with hardware, software, and connectivity issues.
• Document support activities, resolutions, and asset management records.
• Provide guidance and assistance to team members on hardware-related issues.

Required Qualifications

• 2+ years of experience in Desktop Support, PC Support, or IT Support.
• Strong experience troubleshooting PC hardware and peripherals.
• Experience using ServiceNow or similar ticketing systems.
• Knowledge of Windows operating systems and desktop support best practices.
• Experience with PC deployment, hardware configuration, and data migration.
• Strong customer service and communication skills.
• Excellent organizational and time-management abilities.
• Ability to work independently in a fast-paced environment.

Preferred Qualifications

• CompTIA A+ Certification or equivalent experience.
• Experience supporting enterprise desktop environments.
• Familiarity with IT asset and inventory management processes.
• Experience coordinating with hardware vendors and service providers.