Appointment Setter / Retention Specialist

Job Description

Job Description

About the Opportunity
Joyce Windows, Sunrooms & Baths is a well-established, family-owned home improvement company with a long history of helping homeowners upgrade their living spaces. We’re growing fast and looking for energetic, phone-savvy individuals to join our in-house call center team.

This is a full-time, in-office position focused entirely on outbound calls to potential and past customers. You’ll play a critical role in helping homeowners schedule their free design consultations and in reviving leads that previously went cold.

What You’ll Do

• Make outbound calls to warm and hot leads—no cold calling required
• Set in-home appointments for our sales team
• Reconnect with past customers and leads to spark renewed interest
• Overcome objections and build rapport quickly over the phone
• Enter call notes and appointment details into our CRM system
• Consistently hit daily and weekly goals for appointments and dials

Who We’re Looking For

• Must have previous experience in outbound phone sales, telemarketing, or appointment setting
• Strong communicator with confidence, energy, and resilience
• Driven by results and able to handle rejection professionally
• Organized and dependable—someone who shows up on time and ready to work
• Comfortable working in a fast-paced, performance-driven environment
• Basic computer proficiency for CRM and scheduling systems

What We Offer

• Hourly base pay plus commission on every confirmed appointment
• Performance bonuses for hitting or exceeding targets
• Paid training and daily coaching
• Opportunities for growth into lead or team supervisor roles
• Positive, competitive team environment
• Full-time schedule in a secure, climate-controlled office
• Health and dental insurance options available

Schedule

• Full-time, Monday through Friday and weekend shifts
• Day and evening hours available
• All work is performed on-site at our Berea, OH location

This Position is Perfect For You If:

• You love being on the phone and don’t shy away from outbound calling
• You’re money-motivated and thrive in a high-energy environment
• You’re excited about helping homeowners connect with a trusted remodeling company
• You want a stable position with real opportunity to grow

Apply Now
If you're a phone pro who’s ready to work hard, earn big, and grow with a top-tier company—we want to meet you. Send us your resume today and start a rewarding new chapter with Joyce Windows, Sunrooms & Baths.