Help Desk Technician
Job Description
Job Description
First point of contact for IT Service Desk support.
Contract 12+ months position.
Pay Rate: $19/h-$21/h
Columbus, OH
Large company within the Financial Industry is seeking a IT Service Desk support with experience!
Answer and log incoming calls.
Troubleshoot and resolve enterprise software/hardware issues using knowledge base tools and expertise.
Document incidents accurately and escalate when necessary.
Provide timely resolutions with a focus on first call resolution.
Maintain professionalism, empathy, and urgency in all interactions.
Environment : Fast-paced, 24/7 support setting, including evenings, weekends, and holidays.
Skills & Qualities :
Strong customer service and communication skills.
Ability to diagnose and resolve technical problems quickly.
Attention to detail, follow-through, and teamwork.
Composure under pressure and in difficult situations.
Experience & Education :
2–5 years relevant experience (technical support)..
Other Requirements :
Self-motivated and able to work independently.
Willingness to work variable shifts.
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