Customer Account, Billing Analyst POST NUMBER: 159041
Position Title: Customer Account, Billing Analyst Core Responsibilities / Day-to-Day: Customers are passed due, figure out why they are pass due Sending statements in excel, provide update on payment status Any issues with invoice – shipment, pricing issue, etc. Figuring out why customers aren’t paying Issue with invoice, shipping issue, etc. Provide any details they are looking for – credit memo, proof of delivery, etc. A lot of investigation Try to resolve open items that are causing orders to hit a credit management hold. Running through credit holds. Why are they hitting the hold. Top 3 Skills: Soft B2B collections 1-3 years of AR/collections experience Knowledgeable w/ Excel (v-look ups, pivot tables) Customer Service and analytical skills Problem solving skills
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