Association Manager
11th Hour Staffing Inc. is a family-owned-and-operated business that is passionate about recruiting, customer service, and our community. We are positioned to be your one-stop staffing resource for all your hiring & employment needs from entry-level to executive, spanning across all industries. Job Summary:
Our client is seeking a dynamic Association Manager to provide high level support and management to Community and Homeowner Associations. This person will work closely with boards of directors to address and react to the needs of these communities as well as the daily management of each site. Responsibilities:
- Assure that the policies, resolutions and goals of all Boards are carried out
- Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association
- Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees
- Be available to be on-call to handle after-hours emergencies
- Provide input and assist the Board with the preparation of the Association's annual budget
- Be responsible for the daily implementation of the annual budget, perform general financial management and record keeping
- Coordinate receipt and review of invoices for services and ensure timely payment of bills
- Assist Association with collection matters and monitor maintenance fee accounts
- Prepare specifications needed for all services received by the Association (e.g., landscaping, snow, trash, insurance, pool, etc.)
- Manage bid process, review bid spec proposals and comparison spreadsheets and make board recommendations as appropriate.
- Manage vendor relations
- Travels to and from assigned communities as needed for property inspections and meetings with vendors/board.
- Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
- Attend all Board meetings and Annual Meeting
- Prepare Board meeting agenda, monthly management report and all other reports and material needed for Board Packet; distribute one week in advance of meeting
- Coordinate activities of association professionals including attorneys, auditing firms and engineering firms
- Provide customer service assistance to homeowners as needed. Assist with homeowners' calls and inquires and respond accordingly or direct to the appropriate party.
- High school diploma or GED and two (2) years of full time, paid, professional experience as Condo and/or HOA Manager encompassing all of the following:
- Proven customer service experience: A strong emphasis on problem-solving, seeking harmony and defusing conflict.
- Experience working with Associations or other entities that involved knowledge and enforcement of Governing Documents.
- Contract administration.
- Vendor management.
- Meeting facilitation with boards of directors and/or business partners.
- In-depth knowledge of budgets, financial administration and general accounting (collections, past due accounts, invoices, etc.), preferably in the Condo/HOA industry.
- Valid driver’s license.
- Must be able to work evening and weekends as needed for meetings and emergencies.
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Experience working with Condominiums and HOAs or a large Portfolio.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Comfortable sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical tasks.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking communities to inspect common areas per management contract.
- Sitting and standing for moderate periods of time.
11th Hour Staffing, Inc. is an equal opportunity employer and prohibits discrimination against employees or applicants on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law protected by federal, state or local law.
11th Hour Staffing, Inc. will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship to 11th Hour Staffing, Inc. Contact Human Resources with any questions or requests for accommodation.
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