Senior Account Representative

Senior Account Representative Location Cleveland, OH (Downtown area) :

What can you expect?

Supporting the account executive with day-to-day servicing of clients

What is in it for you?

• Being part of the Marsh McLennan businesses; a premier global brand with the financial power to match.

• Competitive salary with full comprehensive benefits programs including health insurance, life insurance, STD/LTD, generous pension contributions, employee assistance program, generous paid time off for vacation, sick, company holidays and time to give back to your community, volunteer opportunities, and other programs.

We will Count on you to:

• Reviews information for Account Executive pertaining to client insurance programs.

• Partners with Account Executive to drive business and retention and improve the client experience throughout the proposal and renewal process.

• Oversees the review of contracts and audits, and follows up regarding endorsements, policy issuance, extensions and cancellations and escalates concerns to direct manager or client team, as appropriate.

• Ensures the success of the renewal cycle by ensuring renewal protocol is completed (via tools available), gathering information, tracking quotes and ensuring documents are issued correctly and on-time in accordance with our professional standards.

• Oversees the maintenance of proper records for reporting and audit purposes and processes insurance and claims details into the database.

• Strengthens and maintains relationships with clients, prospects, and client teams to provide best in class service and drive growth and retention.

• Responds directly to difficult client questions and requests, and solicits assistance from Account Executive as needed.

• Oversees the process of ensuring that all client information is collected, reviewed, updated and communicated to placement team for optimal program solutions and pricing.

What you Need to Have:

• High School Diploma or GED

• 1+ years of commercial or personal lines insurance experience

• Property & Casualty License, or ability to obtain within 60 days of employment

• Proficiency with MS Office suite, with specific emphasis on Excel, Teams, and Outlook

• Excellent communication skills both written and verbal

What Makes You Stand Out?

• 2+ years of commercial insurance brokerage experience

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams and will identify at least one “anchor day” per week on which their full team will be together in person. Office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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