Project Manager

Job Title: After-Sales Project ManagerJob Description

We are seeking an experienced contractual After-Sales Project Manager to lead initiatives focused on resolving identified quality risks impacting our customers. This critical role is essential for restoring customer confidence and ensuring timely corrective actions. The ideal candidate is a senior professional with strong project management skills, exceptional customer-facing experience, and the ability to coordinate cross-functional teams under pressure.

Responsibilities

• Take ownership of quality issues already identified, driving resolution plans with different customers.

• Serve as the primary contact for affected customers, ensuring clear communication and managing expectations throughout the process.

• Align with internal teams (Operations, Supply Chain, technical support, quality, and sales) to implement the corrective measures quickly and effectively.

• Assess ongoing risks, prioritize actions, and escalate where necessary to protect customer relationships and company reputation.

• Deliver structured updates to senior management and customers, including timelines, risks, and next steps.

• Ensure all actions are documented for traceability and compliance with internal and external standards.

• Prepare a clear handover plan for permanent teams once issues are resolved.

Essential Skills

• Minimum 7-10 years of experience in project management, with a strong track record in after-sales or quality situations.

• Skilled in managing sensitive customer situations with professionalism and diplomacy.

• Familiarity with manufacturing processes, product quality standards, and risk management tools.

• Ability to analyze data to understand status and prioritize actions.

• Ability to deliver clear, concise updates to both customers and internal stakeholders.

• Comfortable working under pressure and making decisions in complex, time-sensitive environments.

Additional Skills & Qualifications

• Project Management Certification (PMP, PRINCE2, or equivalent preferred, not mandatory).

• Experience in quality issues resolution.

• Strong leadership and influencing skills across multiple departments.

• Knowledge of quality methodologies is a plus (FMEA, 8D, Root Cause Analysis).

• Ability to operate in an international, multicultural environment.

Work Environment

The position requires working in-office with up to 30% travel locally, including visits to sites in the USA and a few in Canada. The work environment is dynamic, requiring collaboration across various departments and adherence to high-quality standards.

Job Type & Location

This is a Contract position based out of North Canton, OH.

Pay and Benefits

The pay range for this position is $38.00 - $44.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North Canton,OH.

Application Deadline

This position is anticipated to close on Jan 27, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.