Product Engineer

Job Description

The Product Engineer (Electrical Engineer - Power Switching & Distribution) is the end-to-end design owner for assigned AC power products within Power Switching & Distribution portfolio (RPP, PDU, STS, transformers). This role is accountable not only for technical correctness, but for issue closure, documentation completeness, and lifecycle health of released products.

The Product Engineer operates at the intersection of engineering, manufacturing, field service, sales, and customers, translating field reality into durable design improvements. Success in this role requires strong technical judgment, disciplined follow-through, and comfort engaging directly with customers and factories when problems arise.

Responsibilities:

Design Ownership & Technical Accountability

Serve as design owner and subject matter expert for assigned Power Switching & Distribution products across their full lifecycle (release, sustainment, cost-out, and sunset).

Support technical decisions, trade-offs, and change rationale; ensure they are documented, reviewed, and traceable.

Invent, prototype, test, and implement design changes to:

Prevent recurrence of field or factory issues

Address obsolescence and reliability risks

Reduce cost or improve manufacturability

Add measurable customer value

Issue Resolution & Closure Discipline

Lead structured troubleshooting of emergent issues in customer sites and factories, including root cause analysis and corrective action definition.

Drive issues to clear closure, ensuring fixes are validated, documented, released, and communicated.

Coordinate across R&D, manufacturing engineering, quality, and suppliers to eliminate repeat failures.

Travel to customer and Vertiv factory sites as needed to support investigations, witness testing, or technical escalations (typically every 3-6 months).

Customer & Commercial Engagement

Interact directly with customers to support:

Technical questions during quoting and sales

Field issue resolution

Customer witness testing

Represent engineering with credibility and clarity, especially when explaining technical limitations, risks, or corrective actions.

Documentation & Knowledge Transfer

Create, revise, and maintain high-quality technical documentation, including:

User manuals

Technical specifications

Submittal drawings

Application notes and internal design records

Ensure documentation reflects as-built and as-supported reality, not just original design intent.

Contribute to internal knowledge bases to reduce reliance on tribal knowledge.

Hands-On Engineering Support

Safely operate products and test equipment up to 600 VAC and 1 MW in support of testing and investigations.

Design, build, or modify simple test setups and fixtures as required to support failure analysis or validation testing.

SALARY: 120,000

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

Bachelor's degree in Electrical Engineering or related discipline.

3--8 years of experience in one or more of the following:

Data center power infrastructure or operations

Commercial or industrial power systems

UPS, switchgear, RPP, PDU, or STS design/support

Embedded firmware interaction, sensors, or controls

Strong planning, organization, and technical documentation skills.

Demonstrated ability to work across functions in a fast-paced, operational environment.

Proficiency with standard engineering tools (spreadsheets, CAD, documentation tools). Preferred Qualifications

Experience with power infrastructure or switchgear operation, design, or sustainment engineering.

Working knowledge of NEC and applicable electrical standards.

Experience with 2D CAD tools.