Content Developer

Company Description:

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Posting External

Job Duties

• Content Development - Work with Parts Marketing team to create goals and objectives for marketing parts, while understanding the needs of global audiences and marketplaces. Improve and reorganize existing content as options and updates are added. Work cross-functionally with multiple departments, including Service and Engineering, to gather information needed to develop parts content. Develop and test sample content using new processes and templates to deliver optimal content for the User Experience. Utilize CAD drawings, photographs, training material, and other sources to create parts content for use and reuse.
• Content Accuracy Assurance - Work with Parts Marketing to develop specific marketing criteria to ensure a corporate brand experience, while understanding the needs of global audiences and marketplaces. Maintain current parts marketing data and resolve issues that fall outside of the standard. Train new users on the data collection and monitor adherence to the established standards. Monitor content to demonstrated goals drawing conclusions and making modification to process and systems to achieve the desired results.
• Department Software Processes - Adhere to all procedures for checking data in and out of web applications. Assist with process development and documentation. Provide input and update processes, and documents to keep current with new/improved system methods. Create and distribute process guides that document developments in software applications and templates. Write, develop, and illustrate troubleshooting workflows for electronic delivery. Communicate new processes and requirements to all departments involved.
• Information Architecture - Assist with the development, implementation, and ongoing enhancements to the eCommerce Parts System. Maintain a strong working knowledge of marketing databases to support static and dynamic delivery, metadata, and taxonomies

Minimum Qualifications

• 2-4 years' related experience
• Associate degree (Business Administration or Marketing)
• Non-degree considered if 6+ years of related experience along with a high school diploma or GED
• Occasional travel (0-5%)
• Occasional overnight stays (0-5%)
• Per 8-hour shift. Sit 8 hours and stand 0 hours. Typical office environment (low noise level, limited exposure hot/cold temperatures, dust, fumes, and vibrations). Regular interaction with others and performs a degree of independent work. Physical and mental demands are akin to the majority of office positions with prolonged periods of sitting and prolonged use of a computer/keyboard. Infrequent lifting, walking and climbing stairs. Occasional use of office equipment (copiers, printers, etc.).

Preferred Qualifications

• Bachelor’s degree in business, Marketing, or related field with experience in supporting web applications.
• Skilled in visual and written information development.
• Good written/verbal communications, detail oriented, organizational and listening skills, and advanced Excel experience.
• Effective research, problem-solving, and decision-making skills preferred

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities