Assistant Store Manager - Troy

Job Overview

Jubie's Creamery Assistant Store Manager - Also known as advisor, fire fighter, expert communicator, rule enforcer, and expert. MUST BE 21 OR OLDER TO APPLY._

Responsibilities

• Live by Jubie’s Mantra, “Think ice cream? Think Jubie’s!” & become an ambassador for the Jubie's Creamery Brand within the community
• Main point of contact for all Team Members & Team Leads at our Troy lcoation. Responsible for all necessary communication sent out to employees
• Expertly handle customer, Team Member, & Team Lead, and issues and complaints and report them to the Regional Manager
• Take weekly inventory and work with Regional Manager & suppliers to order/pick up product
• Expertly accept, put away, and log incoming products
• Main point of contact for suppliers & supplier/product issues for Troy location
• Prepare weekly items to ensure day-to-day operations run smoothly and complete/delegate tasks appropriately and in a timely manner according to the Manager and Ice Cream Calendars
• Assists in hiring, onboarding, and training new FOH employees including handling Toast, 7Shifts, Employee Master, and retraining initiatives
• Assists with weekly schedules & approving availability & time off with oversight from Regional Manager
• Ensure all scheduling issues are properly addressed & fill where absolutely necessary
• Make daily sales deposits and weekly change requests & main point of contact for any sales or payroll discrepencies
• Clean the soft serve machine and ice cream dipping cabinets & ensure equipment and building maintenance is completed according to schedule
• Head minor Toast changes and Junk/Seasonal changes according to the Ice Cream Calendar
• Head Employee of the Month program for Troy employees
• Enforce all rules set in Employee Handbook and according to the Miami County Public Health Department
• Work well and communicate frequently with all Managers including other locations and Owners
• Oversee disciplinary policy and decide the appropriate action to take in each disciplinary situation
• Oversee menu item consistency and portion control
• Main point of contact for routine Health inspections and the local health department
• Attend weekly meetings for daily store operations
• Commit to working an average of 35 - 40 hours per week in various roles including but not limited to Team Member, Team Lead, and Assistant Manager. Available hours must include events and a mix of daytime and evening, weekend and weekday, and fulfill the weekly manager calendar

Skills/Requirements

• At least 1 year of management experience is recommended, but NOT REQUIRED
• Must be 21 or older to apply
• Certified as an Ohio Food Handler through ServSave Level 1 training and able to become certified in Level 2 training
• You will be required to complete a State & Federal background check
• Be competent in Excel, Word, Google Drive, and comfortable with other online tools
• Incredibly organized and able to multi-task effectively
• Exemplify an entrepreneurial spirit, creative mindset, and have a passion for ice cream
• Promote and consistently maintain a team environment
• Be able to adapt in unexpected situations
• Have an eye for detail and comfortable enforcing all Jubie's standards and policies
• Have experience in being a leader and exemplify appropriate leadership skills
• Use critical thinking skills based off training
• Be efficient and accurate with money and figures & able to perform basic math functions
• Effectively communicate with customers, employees, managers, and upper-level managers
• Be comfortable and appropriate when providing constructive feedback to Team Members, Team Leads, and Managers
• Have the ability to lift up to 40 lbs repeatedly
• You will be required to complete a State & Federal background check

Benefits

• Competitive starting pay with the possibility of performance-based raises
• Tip share with entire Troy staff
• Opportunities for increased responsibility and job advancement in a growing company
• Flexible scheduling with approval from Regional Manager
• 1 week (defined as average hours worked) PTO given during store shutdown between Christmas and New Years (starting in 2024)
• 1.5 times normal hourly rate in exchange for working yearly Blackout Dates. These Include: Memorial Day, 4th of July, Labor Day, Jubie’s Birthday (Early June), Ice Cream for Breakfast (Early Feb)
• A collaborative work environment that is fun, inviting, ever evolving, and open to suggestions
• An opportunity to invest in a simple IRA retirement plan
• Reimbursement on all travel considered necessary for the position
• Reimbursement on cell phone usage considered necessary for the position
• Periodic product offerings