Senior Product Associate

Job Description

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Associate in the Consumer Bank Becoming A Customer Account Opening team, you are trusted with enabling the delivery of products in a stable and scalable way. Work with cross-function teams, build key relationships, and enable the product to continuously deliver value.

Job responsibilities

• Collaborate with the Product Manager & Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies
• Supports the completion of coordination and testing activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Raise blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources
• Drafts and documents detailed epics and stories in collaboration with the Product Manager, ensuring alignment with project objectives
• Communicates delivery capacity to all relevant stakeholders, ensuring clarity and understand of roles, responsibilities and timelines
• Coordinates with team members and other departments to ensure resources are allocated according to the documented project plan
• Tracks project progress against the documented plan, identifying any deviations and reporting them to the Product Manager
• Provides regular updates to stakeholders on project status, changes, and any issues that may impact delivery
• Maintains a log of project issues & testing defects and work with the Product Manager to resolve them efficiently
• Effective manage the backlog across 1-2 scrum teams and meet agility metric goals

Required qualifications, capabilities and skills

• Required qualifications, capabilities, and skills
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes
• Excellent verbal and written communication skills to effectively convey project plans, updates, and requirements to diverse stakeholders
• Proven ability to build and maintain strong relationships with stakeholders at all levels, ensuring their engagement and support.
• Demonstrated leadership skills, with the ability to motivate and guide cross-functional teams towards achieving project goals.
• Familiarity with project management tools and software (e.g., JIRA, Align, Microsoft Excel, Confluence, SharePoint, AI Agents) to effectively manage and track project progress
• Strong attention to detail to ensure accuracy and quality in project documentation and deliverables

Preferred qualifications, capabilities, and skills 

• Developed knowledge of the product development life cycle
• Experience in the consumer banking or financial services industry
• Demonstrated ability to incorporate customer feedback and insights into product delivery processes to enhance customer satisfaction

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.