CLINIC FRONT DESK-Orthopedic Foot & Ankle

Job Description

Job Description

Clinic Front Desk - Orthopedic Foot & Ankle

FULL TIME: Monday - Friday

Department: Clinic Support Staff

Location: Worthington
Responsible To: Clinic Front Desk Manager

Position Summary:
Responsible for all check-in and check-out functions of the medical front desk on a rotating basis, answering phones, scheduling appointments, physician messages, scheduling testing, pre-certification, and medical records management.

Position Responsibilities/Standards:

• General
  • Attend department, clinic, or company meetings as required
  • Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns
  • Consistently work positively and cooperatively with fellow staff members.
  • Consistently demonstrate the ability to respond to flexibly changing situations to meet current needs, such as reprioritizing work as necessary.
  • Attend required annual in-service programs.
  • Demonstrate knowledge and understanding of all company policies and procedures. Adheres to established facility safety requirements and procedures to ensure a safe working environment. Identifies potentially unsafe situations and notifies the supervisor.
• Specific Duties
  • Meet and greet patients promptly, professionally, and courteously.
  • Obtain patient information during office hours.
  • Provide patients with required paperwork – H&P, Financial Policy, Patient Information Sheet, FROI for Worker’s Compensation patients.
  • Obtain copies of patients' insurance cards, MCO identification cards
  • Verify patient insurance coverage is current and correct at each visit
  • Review patient label and chart contents for completeness and accuracy.
  • Accurately scan insurance cards, including front and back
  • Input patient information and register the patient as needed.
  • Schedule appointments (new, follow-up, and reschedule) according to physician protocol.
  • Obtain referrals-check Carriers online.
  • Schedule appointments with other specialists as needed.
  • Pre-certify & schedule outpatient testing, pre-certify physical therapy as needed
  • Collect co-pays, co-insurance, and self-pay amounts at the time of service.
  • Answer phones within 3 rings (" Orthopedics Foot & Ankle this is _____, how may I help you?”)
  • Professionally handle all calls and direct them to the proper individual.
  • Check voicemail every hour
  • Run schedules, request charts, check in patients, and print encounter forms.
  • Communication with physicians and clinical support staff.
  • All messages must be addressed after the end of the day.
  • All patient information will be entered into the system by the end of the day at a 90% or higher accuracy rate.
  • Make every effort to accommodate the patient, according to the physician's protocol, when scheduling appointments.
  • Reconcile all charts to keep appointments and return at the end of the day to the appropriate charge entry staff
• Additional Duties
  • Travel to other locations as necessary.
  • Confirm and/or reschedule appointments when needed.
  • Messages – physician, staff, Rx, off work/return to work/school notes as needed
  • Filing as needed – within 24 hours
  • Additional duties as assigned by the manager.

Education/Experience Required:

• Must have a high school diploma or equivalent.
• Must be friendly, courteous, and have good communication skills when greeting patients.
• Previous experience working in a busy clinic or physician's office is preferred.

Physical Requirements:

• Physical requirements for the position include the ability to frequently hear and communicate orally, see up close and at a distance, read and comprehend, stand, sit, walk, reach, handle, and/or feel objects.
• Must be able to climb, pull, push, and kneel.
• Maximum unassisted lift = 25 lbs.
• Average lift less than 10 lbs.