Client Support Coordinator I

The Client Support Coordinator 1 coordinates the daily support needs relating to safety services, client tools, and sales or client deliverables. This role provides customer support and coordinates special projects with our sales and client engagement team to better serve our clients. Candidates should have previous experience with communications and multi-tasking project work, but no experience in the fleet industry is necessary. Regular tasks include responding to clients via email and phone, working with current clients to present our services and online tools, and providing support services and presentations to our sales team.

Essential Duties and Responsibilities

Includes, but is not limited to the following:

• Respond to driver and manager needs via phone and email
• Respond to requests for proposals in a timely manner
• Respond to all driver support emails regarding training requirements.
• Complete regular reports and monthly assignments
• Fill in for the office coordinator at the front desk for lunches and other times as needed

The above statements are intended to describe the general nature and level of work being performed by individuals assigned this position. They are not to be construed as an exhausted list of all responsibilities, duties, and skills required of individuals performing this job. All personnel may be required to perform duties outside their normal responsibilities from time to time as needed.

Education / Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree from a four-year college or university, backed by a minimum of 1 year work experience post-college in an office environment. Or, related work experience of the equivalent.

Preferred Qualifications

• Ability to problem solve effectively
• Strong time management of multiple products
• People-oriented & customer service focus

Knowledge, Competencies, and Skills

• Excellent communication skills, both written and verbal, with the ability to understand and effectively deliver information on clients
• Highly organized, with solid computer skills
• High initiative and work ethic, with the ability to independently manage simultaneous projects along with the ability to work within a team
• Proficient in Microsoft Office including Outlook, PowerPoint, Word, and Excel

PHYSICAL DEMANDS/ENVIRONMENTAL CONDITIONS

• The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Sedentary work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, typically within the hours of 8:00 A.M. to 5:00 P.M. with reasonable flexibility.

There is an option to work from home 50 % of the time. This eligibility is available to employees after 120 days of continuous employment with Fleet Response and a favorable 90-day review.

About Fleet Response

Fleet Response provides claims management, accident management, driver safety training, subrogation services with a focus on customers and technology Built from an insurance background, we helped to create today's risk-conscious model of fleet and accident management. We help you manage risk by working to reduce accidents, constrain the cost of vehicle repair, get vehicles back in service faster, and maximize reimbursement through subrogation