On-Site Property Support Associate (Part-Time) - Join Yates Management

About Yates Management

Yates Management owns and operates apartment communities with a focus on professional operations, resident experience, and accountability. For nearly 20 years, we’ve built a reputation for running clean, organized properties where residents feel supported and teams know exactly what “good work” looks like.

We’re now adding an on-site support role to partner with our remote Property Operations Manager and help keep our communities running smoothly day to day.

About the Role

This is a part-time, onsite role for someone who enjoys being out in the community, interacting with residents, checking units, and making sure things look and feel right on the property.

You’ll be the on-site presence, helping with showings, verifying vendor work, handling basic resident needs, and keeping things organized while working closely with a remote Property Manager who handles the backend operations.

If you like structure, checklists, being helpful, and having clear expectations, this role is a great fit. This is a support role, not a property manager position. Major decisions and backend operations are handled by our remote management team.

What You’ll Do

Resident & Prospect Support

• Greet residents and prospects in person and assist with basic questions
• Conduct in-person showings and log notes the same day
• Coordinate showings scheduled through our system
• Support resident events and community activities

On-Site Operations

• Walk units and common areas to verify cleanliness, repairs, and safety
• Confirm vendor work is completed correctly (cleaning, painting, landscaping, turns)
• Take clear, time-stamped photos and upload them the same day
• Manage keys, smart locks, and vendor access
• Be the on-site contact for emergency personnel when needed

Documentation & Admin

• Scan and upload onsite paperwork and mail
• Maintain simple condition and safety logs
• Report issues promptly so they can be resolved quickly

Team Collaboration

• Communicate daily with our remote Property Manager
• Share quick field updates that keep leasing, turns, and work orders moving

How Success Is Measured

• Walk-ins handled or properly documented within 1 business hour
• 98%+ of scheduled showings completed with notes logged same day
• Vendor work verified and documented same day
• Documents uploaded accurately within 1 business day
• Unit quality checks completed within 24 hours of vendor completion

Who This Role Is For

Required

• Experience in a customer-facing role (property management, hospitality, facilities, concierge, or similar)
• Professional, warm communication style
• Organized, reliable, and comfortable following checklists
• Comfortable using a smartphone for photos, scanning, and basic apps
• Able to walk the property, climb stairs, and be on your feet
• Valid driver’s license, insurance, and reliable transportation
• Available Mon–Fri, 12:00 p.m.–4:00 p.m. onsite, with flexibility for showings

Nice to Have

• Familiarity with AppFolio, zInspector, LeadSimple, or similar tools
• Basic understanding of Fair Housing and notice posting
• Experience working with remote teams

Compensation:

• Starting rate: USD $19 per hour
• After six months: USD $21 per hour + bonus, based on performance and consistency

Payments are issued bi-weekly and as a W2 employee. As a part-time position, this role does not include employee benefits. Performance reviews are conducted after six months and annually thereafter.

This position offers the opportunity for professional growth and expanded responsibility as our portfolio and financial operations continue to evolve.

How to Apply:

Please follow these steps carefully, applications missing any of the required information will not be considered.

• Send your resume in PDF format to [email protected]
• Record a short video (three to five minutes) including:
• A brief personal introduction
• An overview of your most relevant experience, highlighting your AppFolio and property management background
• Your motivation for joining Yates Management
• Complete a typing test and attach screenshots of results

Learn More About Us

Visit our website:

Job Type: Part-time

Pay: From $19.00 per hour

Location:

• Findlay, OH 45840 (Required)

Work Location: In person