Dental Patient Care Coordinator

We are seeking a compassionate and organized Dental Patient Care Coordinator to join our team. The ideal candidate will play a key role in providing exceptional customer service and assisting in the seamless operation of the dental office. The Patient Care Coordinator will be responsible for handling patient scheduling, ensuring a positive experience from check-in to check-out, and managing administrative duties with professionalism, efficiency, and accuracy.

Key Responsibilities:

· Patient Scheduling & Coordination: Manage patient appointments, ensuring optimal scheduling and reducing wait times. Follow up on no-shows and cancellations to fill open slots.

· Patient Communication: Serve as the primary point of contact for patients, answering inquiries via phone, email, and in person. Provide information about services, treatment options, and insurance coverage.

· Insurance Verification & Billing Support: Verify patient insurance eligibility, assist in processing claims, and help patients understand their coverage and out-of-pocket costs.

· Treatment Plan Coordination: Assist with explaining treatment plans and financial options to patients. Ensure they understand the steps, associated costs, and benefits of the recommended care.

· Patient Check-In & Check-Out: Greet patients warmly, collect necessary documentation, update medical records, and ensure patients are comfortable during their visit. Process payments and schedule follow-up appointments as needed.

· Record Management: Maintain accurate and up-to-date patient records in the electronic health record (EHR) system. Ensure confidentiality and compliance with privacy laws.

· Customer Service & Problem-Solving: Address patient concerns and complaints in a professional and empathetic manner. Work to resolve issues to ensure patient satisfaction.

· Team Collaboration: Work closely with the dental team, including hygienists, assistants, dentist, and administrative staff, to ensure smooth office operations and a positive patient experience.

Required Qualifications:

· High school diploma or equivalent (Associate’s or Bachelor’s degree in healthcare or related field preferred).

· 1-2 years of experience in a dental office or healthcare environment (preferred).

· Strong communication skills and a friendly, welcoming demeanor.

· Excellent organizational and multitasking abilities.

· Proficient with dental software and office management tools (experience with Eaglesoft a plus).

· Knowledge of dental terminology, insurance plans, and billing procedures is a plus.

· Ability to work well in a team environment and maintain a positive attitude.

· Strong attention to detail and commitment to patient confidentiality.

Working Hours:
Full-time position Monday through Friday.

Benefits:

· Competitive Hourly Pay

· Dental Benefits

· Retirement Plan

· Uniforms

· Paid time off

· Continuing education opportunities

If you are a hard-working individual that is passionate about providing excellent patient care, have strong organizational skills, and thrive in a patient-focused environment, we encourage you to apply for the Dental Patient Care Coordinator position at our office. Join us in making a positive impact on our patients’ lives!

To apply, please submit your resume and cover letter to: [email protected]

Job Type: Full-time

Pay: $18.00 - $30.00 per hour

Benefits:

• Employee discount
• Paid time off
• Retirement plan

Education:

• High school or equivalent (Preferred)

Experience:

• Dental office: 5 years (Preferred)

Work Location: In person