Technical Sales Support Specialist

Job Description

Job Description

Company Description

Who is Pyrotek? Pyrotek is the most successful global industrial company you’ve never heard of (until now). Pyrotek is a global leader in high temperature materials and our products impact virtually everyone in the developed world. Our global team has worked for decades to deliver new technologies, advanced engineered systems and innovative materials to customers in industries all over the world. Join our team and create, improve and innovate the everyday!

The role of the Strategic Sales Support Specialist is to act as a liaison between Sales, Production, and core customers. Support Sales and Operations functions by providing technical sales assistance, completing quotes and timelines for order fulfilment, and developing long-term, mutually beneficial relationships with Pyrotek’s Aluminium and Foundry sales customer base.

*This position is Monday - Friday, full time in office. Starting salary $60k, with the potential to earn more based on experience.

Essential Functions/Responsibilities

• Provide exemplary customer service by promptly and appropriately answering and responding to customer requests, and redirecting customer sales calls, when applicable.
• Effectively provide support to the Sales team by providing new part quotations, and troubleshooting, as needed, with quotations, orders, and account statuses.
• Regularly assist Sales team by reviewing specifications on customer quotations to facilitate order accuracy.
• Act as a liaison with Production and support teams by ensuring ongoing dialogue and internal communications, monitoring projects, and providing exemplary customer service to both parties.
• Oversee and review expedited orders daily, coordinate weekly meetings with Production and ensure the tracking system is updated and maintained.
• Facilitate product rebuilding process from start to finish, to include:
  1. Coordinating weekly meetings with Production.
  2. Providing quotations and part specifications to customers, Sales and Customer Service related to refurbishing/rebuilds.
  3. Providing Production and Engineering with final build report for each refurbish/rebuild.
• Coordinate with outside sales with regards to maintaining and distributing customer pricing.
• Utilize Customer Relationship Management software (CRM) to identify customers and collaborate with outside Sales team to coordinate communications with the purpose of soliciting new business and ensuring the accuracy of CRM data.
• Identify and develop prospective customers outside of current customer base by conducting cold calls and performing general research activities to determine where additional sales opportunities exist.
• Read, inspect, and interpret drawings for parts and assemblies to identify items required by customer or Sales teams.
• Visit customers, as needed, to provide technical guidance, assist with troubleshooting of pump-related equipment, and develop and/or enhance business relationships.
• Manage data collection for ongoing trials of new products and equipment, and accurately report information to the Engineering Department.
• Review customer complaints with Quality team to provide general feedback regarding product performance.
• Attend sales meetings/training sessions and other educational and industry related functions.

Why work for Pyrotek Aurora? Check out our Video!!

• Competitive compensation and benefit plans
• Collaborative, innovative, and team environment
• Popcorn Thursday's!
• Low turnover and high retention! A lot of our employees have been here for over 20 years!

Click the I'm Interested button so our hiring team can review your application and schedule time to speak with you soon!

What happens next? Once you submit your application / resume, a member of the recruiting team will send you an email with a self-schedule link to speak with one of our Recruiters. Watch your email for that link!

Education/Experience

Bachelor’s degree in business or similar technical discipline, preferred, or four (4) years of service, sales, or technical manufacturing experience, preferably within the Aluminium or Foundry industry, or equivalent combination of education and experience.

Prior experience with blueprints, drawings, technical data sheets, understanding and conveying product manuals, and data management utilizing Microsoft Excel, highly desired.

Knowledge/Skills/Abilities

Customer Service. Passion for providing a high level of customer service and business development activities along with an in-depth understanding of sales principles and customer service practices. Proven ability to manage difficult or emotional customer situations, respond promptly to sales team, customer needs, solicit customer feedback to improve service, and respond to requests for service and assistance. Ability to consistently and effectively meet customer service commitments.

Computer/Applications Skills. Proficient computer skills using a variety of software applications systems. Advanced knowledge of Microsoft Office Products, particularly Excel and Outlook, including ERP and CRM Systems.

Travel. Ability to travel domestically by land and air up to 10%.

Physical/Sensory Requirements

The following physical activities described here are representative of those required by a team member to perform the essential functions of this position. Reasonable accommodation, if feasible, will be made to enable individuals with disabilities to perform the functions of position.

Must be able to sit for long periods-of-time, bend and reach, use stairs, lift up to 25 pounds occasionally and communicate effectively in English by telephone, in person and in writing. Effectively use a personal computer, office equipment and telephone.

Working Environment

While performing the essential responsibilities of this position, team member generally will work in an office with occasional work in the manufacturing environment where Personal Protective Equipment (PPE) is required, and noise, heat, fumes, and other hazardous environmental elements exist.

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For a full job description, click HERE.

For a full benefit summary, click HERE.

Pyrotek is an Equal Employment Opportunity Employer and does not discriminate on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

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