Back to Jobs

Account Manager-Preventive Maintenance Accounts

Kelso Industries
Hamilton, OH
Together We Build – Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 3,500+ employees across 30 companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Recruiter Notice: We respectfully ask external recruiters and staffing agencies not to submit candidates. We only accept direct applications.

Position Overview

Four Star Mechanical is looking for a dedicated Account Manager to focus on building and maintaining relationships with commercial, industrial, and residential clients. This position bridges sales, customer service, and technical support to drive revenue growth, ensure client satisfaction, and promote HVAC products, services, or solutions.

Key Duties & Responsibilities

Brand Representation

  • Represent the company professionally in all client, vendor, and industry interactions.
  • Act as a trusted advisor to clients by demonstrating industry knowledge and company values.

Customer Relationship Management

  • Develop and maintain strong relationships with preventive maintenance clients to drive satisfaction, retention, and referrals.
  • Serve as the primary point of contact for assigned accounts, ensuring consistent and proactive communication.
  • Resolve client concerns quickly and professionally to maintain trust and satisfaction.

Customer Retention & Satisfaction

  • Maintain a preventive maintenance contract renewal rate of 90% or higher.
  • Reduce churn by addressing issues early and delivering consistent value through services.
  • Develop and implement a customer satisfaction tool to regularly monitor and improve client experience.

Internal Collaboration

  • Work closely with service managers, estimators, and technicians to deliver on customer expectations.
  • Participate in training and mentorship of junior sales staff or new account managers as needed.
  • Align with project and service teams on scheduling, resource planning, and capacity management.

Operational Execution

  • Ensure all preventive maintenance work sold is executable, profitable, and aligned with available operational resources.
  • Support seamless handoffs between sales and operations teams.
  • Monitor and manage service delivery timelines and quality standards.
  • Develop and consistently optimize contract potential and ongoing management processes

Revenue Growth

  • Meet or exceed annual sales targets for:
    • Preventive maintenance agreements
    • Small retrofit projects
    • System replacements or upgrades
  • Identify upsell and cross-sell opportunities within existing accounts.
Qualifications

  • 4+ years (or more) of HVAC/R industry experience
  • Strong Written and Verbal Communication skills (Outlook)
  • Highly motivated and detail oriented
  • A proven track record of sales and selling skills experience
  • Valid Driver's license/driving record
  • High School diploma or equivalent required.

Compensation & Benefits

Compensation: Based on experience

Benefits include:

  • 401(k) with company match
  • Dental, vision, and health insurance
  • Paid time off
  • Professional development assistance
  • Referral program

Supplemental Pay: Bonus opportunities, commission pay, overtime, and signing bonus potential

Note

This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or skills required for the role.

Why Join Kelso Industries?

 Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Here you will experience:

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business
Posted 2025-11-05

Recommended Jobs

Restaurant Team Member Part Time

Loves Travel Stops & Country Store
Obetz, OH

Req ID: 469526 Address: 6023 Alum Creek Drive Obetz, OH, 43137   Benefits:  * Fuel Your Growth with Love's - company funded tuition assistance program  * Paid Time Off * Flexible Scheduling * 4…

View Details
Posted 2025-09-04

Laboratory operations supervisor

Bon Secours Mercy Health
Fairfield, OH

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and op…

View Details
Posted 2025-10-30

Brake press operator

Mancan
Groveport, OH

Lancaster Mancan Temporary Staffing Employment Agency is hiring CNC Press Brake Operator ~Previous experience with bending sheet metal material and holding tolerances of +/- .005 inches. …

View Details
Posted 2025-10-30

Heal by the Beautiful Milford Shoreline!

NurseRecruiter
Delaware, OH

Registered Nurse - Intensive Care - ICU - Travel - (ICU RN) Travel to Milford and join Bayhealth Sussex Campus as a Registered Nurse in Intensive Care (MICU/SICU/CCU/BICU), starting 9/29/2025 on 12‑h…

View Details
Posted 2025-08-20

Ctrls Systems Tech II

Johnson Controls
Dublin, OH

Be part of the future! We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you…

View Details
Posted 2025-10-30

Construction Project Sales Manager

Columbus, OH

What's the role? As a Construction Project Sales Manager, you will lead cross-functional teams—including Business Developers, Account Managers, Field Engineers, and Regional Managers—to drive proje…

View Details
Posted 2025-09-16

Occupational Therapist Assistant - PRN

Patriot At Home
Akron, OH

Job Description Job Description Salary: Homecare Occupational Therapist Assistant (PRN) Territory: 30 mile radius of Akron Business Hours: Monday - Friday, 8:00 AM to 4:30 PM Patriot i…

View Details
Posted 2025-09-27

Retail Shift Leader

Loves Travel Stops & Country Store
West Jefferson, OH

Req ID: 471065 Address: 540 Timmons Way West Jefferson, OH, 43162   Benefits:  * Fuel Your Growth with Love's - company funded tuition assistance * Paid Time Off * 401(k) – 100% match up to 5% …

View Details
Posted 2025-09-16

Regulatory Affairs Specialist (Brecksville, OH)

CEDENT
Brecksville, OH

This position is responsible for preparing submissions to various regulatory agencies. Additionally, the position will help maintain and improve upon domestic and international compliance. Candidate m…

View Details
Posted 2025-10-09

Psychologist - PhD

Racing For Recovery
Holland, OH

Job Description Job Description Description: Psychologist - PhD Holland, Ohio Racing for Recovery is a comprehensive wellness center dedicated to promoting holistic well-being and lastin…

View Details
Posted 2025-11-05