Network Order Preparation Specialist

At The One 23 Group, our mission is to set the benchmark for excellence in government services. We empower our clients in the Department of Defense, Intelligence Community, and Federal Civilian sectors to excel with our advanced capabilities. Our dedication lies in fostering a people-first culture, underpinned by steadfast ethical principles. Embracing innovative technologies and process improvements, we are steadfast in our journey toward a future that is both bright and transformative.

Our expertise spans Enterprise IT, Mission IT and Cyber. With our global footprint, we place a strong emphasis on nurturing our people and culture, which forms the core of our successful strategies in leadership and financial management. We pride ourselves on our extensive experience and effective approach, ensuring that we lead with both innovation and integrity.

Requirements

The Network Order Preparation Specialist of DISN Consolidated Provisioning supports the entire provisioning lifecycle, spanning order entry, preparation, solution design, and circuit activation phases. This professional actively engages in customer outreach, Quality of Service (QoS) configuration, commercial leasing, and facilities engineering. Accountable for maintaining DISN network functionality and efficiency, addressing operational needs, and ensuring system and network availability for mission partners.

RESPONSIBILITIES:

• Enter the service request details into DISA Storefront (DSF) to initiate a telecommunications request.
• Perform customer interaction with exceptional service before/after DISA Storefront (DSF) entry.
• Engage with the customer to provide assistance if the service request is incomplete or requirements are unclear.
• Develop service orders within configuration management databases such as WWOLS, MetaSolv (MSS), and other tool(s) as furnished and identified by the Government, including access to classified/SIPRNet.
• Annotate appropriate status for those items which are Held in Abeyance (HIA) pending information or action on the part of another government or contractor entity.
• Actively work with external entities to resolve order in an HIA status. Escalate items for which the Contractor has no direct control or influence, or which are impeding the progress of critical requirements within the prescribed timeframe.

QUALIFICATIONS:

• Minimum Active Secret Security Clearance; AND,
• High School Diploma or equivalent; AND,
• 2+ years of military experience in a communications field or an applicable technical discipline; OR,
• 2+ years in an accredited technical training program, including 1 year of experience in an applicable communication field; OR,
• 2+ years of experience in a communication field or applicable technical discipline.

ADDITIONAL INFORMATION

• On-site in Columbus, OH.
• Day shift with flexibility to work an alternate or swing shift, as business needs dictate.

Equal opportunity employer, including disability/vets.